Summary
Overview
Work History
Education
Skills
Awardsacknowledgements
Languages
Timeline
Generic

Magdalyne Devalon

Orlando,USA

Summary

Reliable, respectful, mature and seeking a challenging position as a customer service representative or in a local administrative setting.

Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management, and team leadership.

Experienced Registration Clerk providing reservation requests, information and excellent quality care for guests. Excellent customer service and interpersonal skills.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Customer Service

Amscot Financial
01.2023 - 04.2024
  • Experienced in Customer Service 4+ years
  • Cash handling experience 3+ years
  • Check Cashing
  • Faxing
  • Making copies
  • Ability to multitask
  • Responding to emails
  • Responding to phone calls
  • Preparing contracts & signing contracts
  • Bill payments
  • Western Union agent
  • Notary agent
  • Money orders
  • Create profile accounts
  • Cash advance loans
  • Cleaning
  • Fast typing
  • Make appointment calls
  • Experienced with many internet softwares
  • Check deposits
  • Ability to educate and connect with customers
  • Educating the common core values of integrity, communication, and professionalism
  • Ability to follow the rules, procedures and regulations with no exceptions
  • Ability to work well in highly busy and fast paced environment
  • Fluent in Haitian Creole
  • Experienced in helping customers and ability to meet their needs
  • Ability to acknowledge counterfeit checks and also fraudulent profile accounts

Customer Service

Time After Time
07.2021 - 08.2022
  • Change Watch batteries
  • Adjust watch links
  • Greets customers
  • Receipt printer
  • Cash and credit card transactions with 100% accuracy
  • Engaging customers with sales
  • Clean and Neat
  • Inventory
  • Multitasking
  • Assisting customers
  • Fast paced and hardworking
  • Came to Work on time
  • Microsoft Word Suite
  • Data entry
  • Responding to phone calls
  • Ability to help customers and cater to their needs
  • Ability to meet sales goals with no exceptions
  • Fluent in Haitian Creole

Education

Career Diploma - Occupational Therapy Aide

Penn Foster College
Scottsdale, AZ
07.2023

High School Diploma -

Charlotte Amalie High School
St. Thomas, VI
05.2021

Skills

  • Customer Service
  • Bilingual
  • Listening skills
  • Mathematical aptitudes
  • Energetic self-starter
  • Ability to multitask
  • Maintain a positive attitude
  • Very passionate and gesture
  • Microsoft Suite
  • Data entry
  • Record keeping
  • Computer skills
  • Fast learner
  • Financial Service
  • Communication

Awardsacknowledgements

  • Graphic arts
  • JROTC
  • Girl Power
  • Yearbook
  • Computer Application
  • James Bird Guess
  • FFA Agricultural Education
  • Career Diploma
  • Financial Certificate

Languages

Haitian Creole
Native or Bilingual
French
Professional Working

Timeline

Customer Service

Amscot Financial
01.2023 - 04.2024

Customer Service

Time After Time
07.2021 - 08.2022

Career Diploma - Occupational Therapy Aide

Penn Foster College

High School Diploma -

Charlotte Amalie High School

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Magdalyne Devalon