Maged Aziz
Wesley Chapel,FL
Summary
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Front Desk Agent
Hyatt Place Wesley Chapel
06.2021 - Current
- Managed guest check-in and check-out processes, ensuring seamless experiences for all visitors.
- Responded to guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Maintained accurate records of reservations and billing information using property management systems.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Retail Assistant Manager
C&K Market
05.2015 - 06.2021
- Supervised daily operations, ensuring optimal staff performance and customer satisfaction.
- Implemented training programs for new employees to enhance service quality and operational efficiency.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with upper management to develop store policies that improved employee productivity and customer experience.
Education
Bachelor's Tourism And Hotels - Hospitality And Tourism Management
Faculty Tourism And Hotels
Egypt 05-2005
Skills
- Customer service
- Hospitality service expertise
- POS systems
- Sales expertise
- Problem-solving
- Data entry
- Tourism knowledge
Timeline
Front Desk Agent
Hyatt Place Wesley Chapel
06.2021 - Current
Retail Assistant Manager
C&K Market
05.2015 - 06.2021
Bachelor's Tourism And Hotels - Hospitality And Tourism Management
Faculty Tourism And Hotels