Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Magen Bratton

Phenix,VA

Summary

Experienced with streamlining operational processes to enhance productivity within the rural EMS of Charlotte County. Combined a passion for providing patient care with management and leadership skills to push for a stronger organization as a whole. Utilize strong leadership abilities to manage and motivate teams effectively. Track record of implementing strategic initiatives that drive operational success and excellent patient care.

Overview

17
17
years of professional experience
1
1
Certification

Work History

EMS Operational Supervisor

Charlotte County Rescue, Inc.
03.2024 - Current
  • Supervision role that included oversight of daily operations, delegation of duties, scheduling, personnel, and training.
  • Aided in the implementation of CCRS's Drug Box Program. This included the gaining of a Controlled Substance Registration, DEA license number, and a CSOS certificate to order narcotics. Also implemented an inventory system, held in-house and First Responder trainings, and kept proper documentation and inspections in order to comply with the federal government and the Virginia Board of Pharmacy.
  • Served as the Responsible Party with the DEA for the Drug Box Program and ensured proper handling of all medications, including controlled substances.
  • Ensured compliance with state and federal EMS regulations, Employee Handbook, and CCRS Standard of Operating Guidelines.
  • Aided in writing the current CCRS Bylaws.
  • Aided in implementing and selecting Shift Leads. Also maintained Shift Lead duties with monthly meetings and shift check-ins.
  • Available to phone calls at any time for schedule discrepancies, protocol questions, patient care questions, incident reporting, etc.
  • Oversaw daily operations to ensure efficiency and productivity across the department.
  • Implemented process improvements that enhanced workflow and reduced operational delays.
  • Trained and mentored new staff, fostering a collaborative team environment.
  • Analyzed performance metrics to identify areas for improvement and optimize resource allocation. This was completed via a quarterly QA (Quality Assurance) program approved via Dr. Yee, OMD.
  • Act as the liaison between CCRS and our OMD.
  • Performed a variety of record-keeping and administrative duties. This to include duties of the Administrative Supervisor in his or her absence.
  • Gained and applied the knowledge in how to submit information to the billing company with ePCRs and insurance information.
  • Have written grants (such as RSAF) to aid in supplying CCRS with much needed equipment.
  • Researched and implemented new health insurance plans for full-time employees.
  • Aided in rounding out further benefits for full time employees in order to increase retention levels.
  • Oversaw all EMS certification requirements, inoculations, testing, and maintenance of personnel medical records.
  • Operates in the capacity as a Paramedic when necessary for ALS Quick Response.
  • Aid crews in the field as ALS intercept, lift assist, hostile situations, field precept for new-hires and / or recruits.
  • Established CCRS in a state Registered Apprenticeship Program (ExTRA), which gains the company funds to be able to hire recruits and so they can earn-while-you-learn. This helped fill scheduling gaps as well as train and retain recruits for a minimum of 3 years post certification.
  • Attended meetings as assigned or requested.
  • Currently launching a program to be able to GPS track all units with live video feeds via a dual dash camera in order to maximize efficiency and protect from liability.

Administrative Officer

Charlotte County Volunteer Rescue Squad
10.2018 - 03.2024
  • Worked directly with the EMS Supervisor on a daily basis to perform a smooth-running day to day operation
  • Operated as EMS Supervisor if EMS Supervisor was absent
  • Administrative duties – scheduling, payroll, Human Resources, expenses, community outreach, etc.
  • Active member within the Membership Committee – included creating job applications, interviewing potential employees
  • Close work with google sheets keeping track of all expenses within the organization
  • Organizing all of the incoming bills and inputting them into spreadsheets I created
  • Keeping contact with the organization's CPAs in order to maintain adequate records for taxes
  • Maintaining contact with ZOLL and keeping our monitors in working fashion
  • Acted as an FTO (Field Training Officer) to train new employees
  • Began my time here as an EMT-B. I began my AEMT/Paramedic education in August of 2019.
  • Obtained NRP certification in November 2021
  • Continued my work with CCVRS as a Paramedic
  • Thorough knowledge of the ZOLL X Series throughout time with CCVRS
  • Completed detailed patient care reports via the ESO software.
  • Worked closes with a Paramedic mentor throughout my schooling and to the present day.
  • Performed and provided life support services during medical emergencies on scene and en route to the hospital.
  • Maintained a state of readiness and alertness for all assignments.
  • Rapidly assessed patients on whether life-threatening criteria was present and took immediate action.
  • Maintained current knowledge of treatment protocols and response requirements.
  • Interacted with patients, families, general publics, and hospital staff during calls.
  • Responded to dispatched emergency calls quickly and safely.
  • Performed basic and advanced patient assessments.
  • Collected pertinent information from the patient, family and friends, medical records, and prescriptions.
  • Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
  • Interpreted limited histories and examined patients to identify underlying critical issues and patient care plans for transport.
  • Monitored patients for changes and reviewed / revised plans accordingly.
  • Performed truck checks for the vehicle, medical supplies, and equipment during each shift.
  • Demonstrated high standards of performance, including teamwork, communication, and compassion.
  • NRP, October 2018 – Present

Ground Transport Paramedic

Centra Southside Community Hospital
11.2021 - 10.2022
  • Expanded my clinical knowledge from the perspective on the hospital in additional to field medicine. This aided in my knowledge in how to appropriately care for patients in the field.
  • Transported patients in ambulances via stretcher to various destinations to ensure comfort and safety to patients without worries of “how” to get to appointments or other engagements.
  • Properly assessed patient's condition prior to transport to determine course of action as well as during and after transport.
  • Performed long-distance specialty transportation by request and provided the best care and treatment as possible
  • Obtained vitals and stability of patients during transport
  • Used physical strength, listening skills, interpersonal skills, communication skills, problem-solving skills, and compassion during entire patient contact periods
  • Used communication and interpersonal communication skills to build relationships and trust with patients and various facility and family members
  • Accommodated most requests to ensure a patient's comfort level
  • Completed National EMT PCR reports during and after every stretcher patient run
  • Cleaned, checked, and replaced various ambulance equipment
  • Used various transferring techniques required to move patients
  • Prepared patient care reports and notes of medical condition during transports and assessments
  • Worked closely with other EMTs, paramedics, supervisors, nurses, and other medical professionals, especially on stretcher runs, that expanded my knowledge base of the healthcare field.
  • NRP, November 2021 – October 2022

EMT-B

Healthfirst Transport
06.2017 - 07.2018
  • Transported patients in convalescent ambulances via stretcher and wheelchair to various destinations (hospitals, clinics, surgical appointments, etc.) to ensure comfort and safety to patients without worries of “how” to get to appointments or other engagements.
  • Properly assessed patient's condition prior to transport to determine course of action as well as during and after transport.
  • Performed long-distance specialty transportation by request and provided the best care and treatment as possible
  • Obtained vitals and stability of patients during transport
  • Used physical strength, listening skills, interpersonal skills, communication skills, problem-solving skills, and compassion during entire patient contact periods
  • Used communication and interpersonal communication skills to build relationships and trust with patients and various facility and family members
  • Accommodated most requests to ensure a patient's comfort level
  • Completed National EMT PCR reports during and after every stretcher patient run
  • Cleaned, checked, and replaced various ambulance equipment
  • Used various transferring techniques required to move patients
  • Prepared patient care reports and notes of medical condition during transports and assessments
  • Worked closely with other EMTs, paramedics, supervisors, nurses, and other medical professionals, especially on stretcher runs, that expanded my knowledge base of the healthcare field.
  • EKG interpretations
  • Medication Administrations, IV/IO access, ventilation, trauma care

Waitress

CAPTAIN STANLEY'S CALABASH SEAFOOD
08.2015 - 10.2017
  • Took care of customers throughout their whole meal
  • Worked the window for to-go orders
  • Answered phones to assist customers
  • Learned a different type of work environment than before
  • Used self-discipline to make sure all customers were happy

Grounds Manager

RIVER'S EDGE MARINA
09.2008 - 08.2015
  • Prepared and cleaned boats for customers
  • Organized and ordered stock for the show room
  • Advised and interacted with customers about their boating needs and desires
  • Interviewed and hired new employees for summer seasons of work
  • Managed and maintained the fueling docks
  • Controlled and ran the register during transactions in the store and on water
  • Organized and maintained all food and ski equipment

Retail Sales Associate

OVERTONS
10.2014 - 05.2015
  • Ran the cash register
  • Stocked shelves
  • Organized all merchandise in the store
  • Assisted customers as needed throughout the store

Education

Associate of Applied Science - Emergency Medical Services

SOUTHSIDE VIRGINIA COMMUNITY COLLEGE
South Hill, VA
08.2021

Bachelor of Art - Anthropology, Minor in Forensic Science

NORTH CAROLINA STATE UNIVERSITY
Raleigh, NC
05.2018

Some College (No Degree) -

LENOIR COMMUNITY COLLEGE
Kinston, NC

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CATAWBA VALLEY COMMUNITY COLLEGE
Hickory, NC
01.2015

Skills

  • Communication Skills
  • Excellent Interpersonal and Verbal Skills
  • Management
  • Active listening
  • Empathy
  • Relationship building
  • Operations management
  • Respect
  • Incident reporting
  • Adaptive to change
  • Task delegation
  • Self-motivated and Energetic
  • Quality assurance
  • Problem Solving Skills
  • Performance monitoring
  • Resourceful
  • Scheduling coordination
  • Efficient
  • Staff supervision
  • Attention to detail
  • Risk management
  • Eager to please
  • Human resources
  • Typing Efficiency
  • Teamwork and collaboration
  • Computer Efficiency
  • Determination

Awards

1st place in a national speech competition in Atlanta, GA – April 2013, 2nd place in a national speech competition in Atlanta, GA – April 2011, Excellence in Latin – May 2011

Certification

  • VA State Paramedic : E201802589
  • National Registry Paramedic: M5102023
  • EMS Officer I: 4/24/2025
  • EVOC - Emergency Vehicle Operation Course
  • VA Driver's License: T62250415
  • FEMA 100, 200, 700, 800
  • BLS CPR
  • ACLS - Advanced Cardiac Life Support - Provider
  • PALS - Pediatric Advanced Life Support - Provider
  • MCI I - Mass Casualty Incidents

Timeline

EMS Operational Supervisor

Charlotte County Rescue, Inc.
03.2024 - Current

Ground Transport Paramedic

Centra Southside Community Hospital
11.2021 - 10.2022

Administrative Officer

Charlotte County Volunteer Rescue Squad
10.2018 - 03.2024

EMT-B

Healthfirst Transport
06.2017 - 07.2018

Waitress

CAPTAIN STANLEY'S CALABASH SEAFOOD
08.2015 - 10.2017

Retail Sales Associate

OVERTONS
10.2014 - 05.2015

Grounds Manager

RIVER'S EDGE MARINA
09.2008 - 08.2015

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CATAWBA VALLEY COMMUNITY COLLEGE

Associate of Applied Science - Emergency Medical Services

SOUTHSIDE VIRGINIA COMMUNITY COLLEGE

Bachelor of Art - Anthropology, Minor in Forensic Science

NORTH CAROLINA STATE UNIVERSITY

Some College (No Degree) -

LENOIR COMMUNITY COLLEGE

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