Magen Bratton
Phenix,VA
Overview
18
18
years of professional experience
Work History
EMS Operational Supervisor
Charlotte County Rescue Squad, Inc.
Keysville, VA
12.2023 - Current
- Supervision role that included oversight of daily operations, clinical oversight, delegation of duties, scheduling, personnel, and training.
- Aided in the implementation of CCRS's Drug Box Program. This included the gaining of a Controlled Substance Registration, DEA license number, and a CSOS certificate to order narcotics. Also implemented an inventory system, held in-house and First Responder trainings, and kept proper documentation and inspections to comply with the federal government and the Virginia Board of Pharmacy.
- Served as the Responsible Party with the DEA for the Drug Box Program and ensured proper handling of all medications, including controlled substances.
- Ensured compliance with state and federal EMS regulations, Employee Handbook, and CCRS Standard of Operating Guidelines.
- Researched, wrote, and implemented additional protocols to include operational procedures as well as medication additions.
- Received provider and patient complaints, investigated incidents, and ensured resolutions – to include reporting incidents to the OMD as well as the state Office of EMS.
- Researched, trained, and implemented new software that includes scheduling, time clocks, forums, checklists, and messaging for a smooth daily operation.
- Currently working closely with the Public Safety Director, Administrative Supervisor, Board of Directors, and county Board of Supervisors to formulate a plan to create a county EMS system.
- Aided in writing the current CCRS Bylaws.
- Aided in implementing and selecting Shift Leads. Also maintained Shift Lead duties with monthly meetings and shift check-ins.
- Available to phone calls at any time for schedule discrepancies, protocol questions, patient care questions, incident reporting, etc.
- Oversaw daily operations to ensure efficiency and productivity across the department.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Trained and mentored new staff, fostering a collaborative team environment.
- Analyzed performance metrics to identify areas for improvement and optimize resource allocation. This was completed via a quarterly QA (Quality Assurance) program. Each quarterly report is then sent and approved via Dr. Yee, OMD. Through this QA program, every single call that is answered via CCRS is measured for quality assurance.
- Acted as the liaison between CCRS and our OMD.
- Performed a variety of record-keeping and administrative duties. This to include duties of the Administrative Supervisor in his or her absence.
- Gained and applied knowledge in how to submit information to the billing company with ePCRs and insurance information.
- Have written grants (such as RSAF) to aid in supplying CCRS with much needed equipment.
- Established relationships with larger agencies, such as Duke Life Flight, to foster better communication and working dynamics to optimize patient care for critical calls.
- Established and maintained relationships with Centra One, a primary air ambulance transport that CCRS utilizes. We were able to develop protocols together as well as host in-person training for current protocols as well as more invasive procedures that are crucial in a rural setting with extended transport times.
- Established relationships with hospital and air medical liaisons throughout the commonwealth to gain patient follow-ups for clinical knowledge for providers.
- Researched and implemented new health insurance plans for full-time employees.
- Aided in rounding out further benefits for full-time employees to increase retention levels.
- Oversaw all EMS certification requirements, inoculations, testing, and maintenance of personnel medical records.
- Operated in the capacity as a Paramedic when necessary for ALS Quick Response.
- Aid crews in the field as ALS intercept, lift assist, hostile situations, field precept for new-hires and / or recruits.
- Established CCRS in a state Registered Apprenticeship Program (ExTRA), which gains the company funds to be able to hire recruits and so they can earn-while-you-learn. This helped fill scheduling gaps as well as trained and retained recruits for a minimum of 3 years post certification.
- Attended meetings as assigned or requested.
- Launched and implemented a program to be able to GPS track all units with live video feeds via a dual dash camera to maximize efficiency and protect from liability.
Paramedic / Administrative Officer
Charlotte County Volunteer Rescue Squad
Keysville, VA
10.2018 - 12.2023
- Worked directly with the EMS Supervisor daily to perform a smooth-running day-to-day operation.
- Operated as EMS Supervisor if EMS Supervisor was absent.
- Administrative duties – scheduling, payroll, Human Resources, expenses, community outreach, etc.
- Active member within the Membership Committee – included creating job applications, interviewing potential employees.
- Close work with google sheets keeping track of all expenses within the organization.
- Organizing all the incoming bills and inputting them into spreadsheets I created.
- Keeping contact with the organization's CPAs to maintain adequate records for taxes.
- Maintaining contact with ZOLL and keeping our monitors in working fashion.
- Acted as an FTO (Field Training Officer) to train new employees.
- Began my time here as an EMT-B. I began my AEMT/Paramedic education in August of 2019.
- Obtained NRP certification in November 2021.
- Continued my work with CCVRS as a Paramedic.
- My additional Administrative Officer duties began in November of 2022.
- Thorough knowledge of the ZOLL X Series throughout time with CCVRS.
- Completed detailed patient care reports via the ESO software.
- Worked closely with a Paramedic mentor throughout my schooling and to the present day.
- Performed and provided life support services during medical emergencies on scene and en route to the hospital.
- Maintained a state of readiness and alertness for all assignments.
- Rapidly assessed patients on whether life-threatening criteria was present and took immediate action.
- Maintained current knowledge of treatment protocols and response requirements.
- Interacted with patients, families, general publics, and hospital staff during calls.
- Responded to dispatched emergency calls quickly and safely.
- Performed basic and advanced patient assessments.
- Collected pertinent information from the patient, family and friends, medical records, and prescriptions.
- Operated and maintained emergency vehicles in a safe, efficient manner while obeying all traffic laws.
- Interpreted limited histories and examined patients to identify underlying critical issues and patient care plans for transport.
- Monitored patients for changes and reviewed / revised plans accordingly.
- Performed truck checks for the vehicle, medical supplies, and equipment during each shift.
- Demonstrated high standards of performance, including teamwork, communication, and compassion.
Ground Transport Paramedic
Centra Southside Community Hospital
Farmville, VA
11.2021 - 10.2022
- I expanded my clinical knowledge from the perspective of the hospital in additional to field medicine. This aided in my knowledge in how to appropriately care for patients in the field.
- Transported patients in ambulances via stretcher to various destinations to ensure comfort and safety to patients without worries of “how” to get to appointments or other engagements.
- Properly assessed patient's condition prior to transport to determine course of action as well as during and after transport.
- Performed long-distance specialty transportation by request and provided the best care and treatment as possible.
- Obtained vitals and stability of patients during transport.
- Used physical strength, listening skills, interpersonal skills, communication skills, problem-solving skills, and compassion during entire patient contact periods.
- Used communication and interpersonal communication skills to build relationships and trust with patients and various facility and family members.
- Accommodated most requests to ensure a patient's comfort level.
- Completed National EMT PCR reports during and after every stretcher patient run.
- Cleaned, checked, and replaced various ambulance equipment.
- Used various transferring techniques required to move patients.
- Prepared patient care reports and notes on medical condition during transport and assessments.
- Worked closely with other EMTs, paramedics, supervisors, nurses, and other medical professionals that expanded my knowledge base of the healthcare field.
EMT-B
Healthfirst Transport
Raleigh, NC
06.2017 - 07.2018
- Transported patients in convalescent ambulances via stretcher and wheelchair to various destinations (hospitals, clinics, surgical appointments, etc.) to ensure comfort and safety to patients without worries of “how” to get to appointments or other engagements.
- Properly assessed patient's condition prior to transport to determine course of action as well as during and after transport.
- Performed long-distance specialty transportation by request and provided the best care and treatment as possible.
- Obtained vitals and stability of patients during transport.
- Used physical strength, listening skills, interpersonal skills, communication skills, problem-solving skills, and compassion during entire patient contact periods.
- Used communication and interpersonal communication skills to build relationships and trust with patients and various facility and family members.
- Accommodated most requests to ensure a patient's comfort level.
- Completed National EMT PCR reports during and after every stretcher patient run.
- Cleaned, checked, and replaced various ambulance equipment.
- Used various transferring techniques required to move patients.
- Prepared patient care reports and notes of medical condition during transports and assessments.
- Worked closely with other EMTs, paramedics, supervisors, nurses, and other medical professionals, especially on stretcher runs, that expanded my knowledge base of the healthcare field.
Waitress
CAPTAIN STANLEY'S CALABASH SEAFOOD
Raleigh, NC
08.2015 - 10.2017
- Took care of customers throughout their whole meal.
- Worked the window for to-go orders.
- Answered phones to assist customers.
- Learned a different type of work environment than before.
- Used self-discipline to make sure all customers were happy.
Grounds Manager
RIVER'S EDGE MARINA
Hickory, NC
09.2008 - 08.2015
- Prepared and cleaned boats for customers.
- Organized and ordered stock for the showroom.
- Advised and interacted with customers about their boating needs and desires.
- Interviewed and hired new employees for summer seasons of work.
- Managed and maintained the fueling docks.
- Controlled and ran the register during transactions in the store and on water.
- Organized and maintained all food and ski equipment.
Retail Sales Associate
OVERTONS
Raleigh, NC
10.2014 - 05.2015
- Ran the cash register.
- Stocked shelves.
- Organized all merchandise in the store.
- Assisted customers as needed throughout the store.
Timeline
EMS Operational Supervisor
Charlotte County Rescue Squad, Inc.
12.2023 - Current
Ground Transport Paramedic
Centra Southside Community Hospital
11.2021 - 10.2022
Paramedic / Administrative Officer
Charlotte County Volunteer Rescue Squad
10.2018 - 12.2023
EMT-B
Healthfirst Transport
06.2017 - 07.2018
Waitress
CAPTAIN STANLEY'S CALABASH SEAFOOD
08.2015 - 10.2017
Retail Sales Associate
OVERTONS
10.2014 - 05.2015
Grounds Manager
RIVER'S EDGE MARINA
09.2008 - 08.2015