Magen Elmore
Statesboro,GA
Summary
Accomplished Manager in multiple fields with strong attention to detail and critical thinking skills. Experienced in streamlining processes and mentoring teams to achieve high standards in service delivery and financial accuracy.
Overview
13
13
years of professional experience
Work History
Retail Sales Manager
At Home
Pooler, GA
01.2026 - 05.2026
- Led team to achieve sales targets through effective training and performance management.
- Developed and implemented promotional strategies to enhance customer engagement and boost revenue.
- Analyzed inventory levels and sales trends to optimize product assortment and reduce shrinkage.
- Fostered a customer-centric culture by mentoring staff on service excellence principles.
- Managed visual merchandising efforts to ensure alignment with brand standards and driving foot traffic.
- Utilized POS systems for accurate transaction processing and inventory tracking, enhancing operational efficiency.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
Bartender
Nickie's 1971 Bar & Grill
Tybee Island, GA
03.2022 - 01.2026
- Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
- Trained and mentored junior bartenders, improving team efficiency and service quality.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through accurate tracking.
- Implemented new drink recipes based on seasonal ingredients, attracting increased customer interest.
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Coordinated staff schedules, ensuring adequate coverage for busy shifts while controlling labor costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Billing Manager
A.D.R.S
Savannah, GA
06.2019 - 04.2022
- Managed billing operations with Quickbooks to ensure timely and accurate invoicing for clients.
- Streamlined billing processes, reducing discrepancies and improving workflow efficiency.
- Oversaw team performance, providing mentorship and training to enhance skillsets.
- Implemented new billing software, increasing accuracy in financial reporting and tracking.
- Processed and validated invoices for accuracy, ensuring timely payments to vendors.
- Collaborated with cross-functional teams to resolve discrepancies in billing and payment issues.
- Maintained comprehensive records of transactions, ensuring compliance with company policies and regulations.
- Tracked vendor invoicing to obtain missing paperwork and complete prompt payments.
- Prepared monthly and deliverable-based invoicing.
- Conducted thorough invoice audits, identifying errors and rectifying discrepancies to maintain accurate financial records.
- Streamlined payroll processing systems to enhance accuracy and reduce discrepancies.
Receptionist
Dr. Wynn & Trestman
Savannah, GA
08.2016 - 06.2019
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to facilitate smooth workflow.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Streamlined office procedures, improving patient service delivery and reducing wait times.
- Developed patient follow-up processes, enhancing overall patient engagement and satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Restaurant Manager
80's Cafe
Ellabell, GA
06.2013 - 06.2019
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Managed staff scheduling, training, and performance evaluations to enhance team efficiency.
- Developed and implemented marketing strategies to increase restaurant visibility and patronage.
- Streamlined inventory management processes, optimizing supply chain efficiency and reducing waste.
- Resolved customer complaints promptly, maintaining high standards of service quality.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA10-2013
Skills
- Customer service
- Retail operations
- Sales expertise
- Decision-making
- Cash handling
- Store opening and closing
- Critical thinking
- Coaching and mentoring
- Payroll processing
- Accounts payable
- Attention to detail
- Multitasking and organization
Timeline
Retail Sales Manager
At Home
01.2026 - 05.2026
Bartender
Nickie's 1971 Bar & Grill
03.2022 - 01.2026
Billing Manager
A.D.R.S
06.2019 - 04.2022
Receptionist
Dr. Wynn & Trestman
08.2016 - 06.2019
Restaurant Manager
80's Cafe
06.2013 - 06.2019
High School Diploma -
Penn Foster Career School