Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Magenta Shanks

Magenta Shanks

Acworth,GA

Summary

Results-driven professional in insurance sales, known for exceptional productivity and efficiency in task completion. Skilled in client relationship management, policy customization, and market analysis. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Broker

Rob Hill Insurance Group
Atlanta, GA
01.2024 - 01.2025
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Processed payments received from clients promptly according to established procedures.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Grew a book of Business of 250K in 6 months
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.

Office Manager

State Farm
Clarkston, Georgia
01.2019 - 12.2023
  • Provided guidance on how employees should approach different types of customers based on their needs or preferences.
  • Directed and coordinated products, services and sales activities.
  • Trained sales team members on use of proprietary CRM system to enable documentation of customer interactions.
  • Developed and implemented comprehensive sales training programs to enhance employee performance.
  • Worked closely with hiring managers throughout the recruitment process in order to ensure successful onboarding of new hires into the organization.
  • Coached, developed and motivated team to achieve revenue goals.
  • Managed multiple projects simultaneously while ensuring deadlines were met within budget constraints.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Resolved customer complaints regarding sales and service.
  • Onboarded, trained and mentored new sales team members to facilitate uniform standard of performance.

Bartender Shift Manager

Varasanos
Dunwoody, GA
08.2015 - 10.2020
  • Processed payments accurately and efficiently with POS system.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Conducted weekly meetings with staff members in order to discuss upcoming events and promotions.
  • Developed strong relationships with vendors in order to secure favorable terms and prices on supplies.
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Education

GED -

Chattahoochee Technical College
Marietta, GA
03-2011

Skills

  • Relationship development skills
  • Prospecting skills
  • Active property and casualty insurance license with the Georgia Department of Insurance
  • Proactive team player
  • Home and business insurance sales
  • Excellent communication skills
  • Talented salesperson
  • Complaint handling and resolution
  • Staff training
  • Computer proficiency
  • Problem resolution
  • Microsoft Excel
  • Relationship building
  • CRM software proficiency
  • Follow-up skills
  • Strong teamwork

Certification

  • P & C license in Georgia
  • SIE

Accomplishments

  • Conducted and Built a solid State Farm Office for Agent
  • first 6 month in independent sales with a book at 250K

References

References available upon request.

Timeline

Insurance Broker

Rob Hill Insurance Group
01.2024 - 01.2025

Office Manager

State Farm
01.2019 - 12.2023

Bartender Shift Manager

Varasanos
08.2015 - 10.2020

GED -

Chattahoochee Technical College
Magenta Shanks