Maggi Schanzle
Layton
Summary
Results-driven hospitality professional with 3+ years of front desk experience at Holiday Inn Express. Known for delivering exceptional guest experiences, driving loyalty enrollment, and contributing to revenue through upselling and guest engagement. Highly dependable and trusted team member with strong cross-department collaboration skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Holiday Inn Express
Ogden, UT
05.2023 - Current
- Delivered consistently high-quality guest service, contributing to positive reviews and repeat business
- Actively upsold room types and amenities, supporting increased ADR and overall hotel revenue
- Promoted and enrolled guests in IHG Rewards programs, strengthening brand loyalty and retention
- Recognized for professionalism, reliability, and strong guest communication skills
- Assisted in training new front desk employees, improving team efficiency and service consistency
- Resolved guest concerns promptly and effectively, enhancing satisfaction and guest retention
- Collaborated daily with housekeeping and maintenance teams to ensure seamless operations
- Provided personalized local recommendations, enhancing guest experience and supporting return visits
Inventory Coordinator
Kitchen Kneads
Ogden, UT
04.2019 - 08.2023
- Coordinated inventory management processes to ensure optimal stock levels and reduce discrepancies.
- Implemented inventory control systems to enhance tracking accuracy and streamline operations.
- Developed training materials for new team members on inventory procedures and software usage.
- Analyzed inventory data to identify trends and recommend adjustments to procurement strategies.
Delivery Driver
Auto Zone
Ogden, UT
07.2017 - 03.2019
- Ensured timely and accurate delivery of automotive parts to customers.
- Operated company vehicles following safety protocols and traffic regulations.
- Maintained vehicle cleanliness and conducted routine maintenance checks.
- Assisted customers with product inquiries and provided recommendations.
Education
No Degree - Outdoor Education And Leadership
Sterling College
Craftsbury Common, VTNo Degree - Botany
Weber State University
Ogden, UTSkills
- Revenue Awareness & Upselling
- Guest Satisfaction & Service Excellence
- Relationship Building
- Problem Resolution
- Team Leadership & Training
- Communication & Professionalism
- Time Management & Dependability
- Hospitality Sales Support
- Guest relations
- Oral and written communications
- Time management
Accomplishments
- Known as a highly dependable team member with strong attendance and flexibility
- Earned positive guest recognition through reviews and direct feedback
- Demonstrated leadership potential through training and team support
Certification
- Certified First Aid & CPR, Red Cross - Valid until 2/16/27
Timeline
Front Desk Agent
Holiday Inn Express
05.2023 - Current
Inventory Coordinator
Kitchen Kneads
04.2019 - 08.2023
Delivery Driver
Auto Zone
07.2017 - 03.2019
No Degree - Outdoor Education And Leadership
Sterling College
No Degree - Botany
Weber State University