Maggie Alvarez
Davis,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Student-focused Teaching Assistant providing comprehensive classroom support. Successful in coordinating with lead teachers to implement interactive lesson plans, guide creative expression and enable total student development.
Experienced Lifeguard with over five years of experience in aquatics. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Insurance Services Coordinator, Reception
UC Davis
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Evaluated and settled complex insurance claims in strict timeframes.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Maintained confidentiality of patient finances, records, and health statuses.
- Posted payments to accounts and maintained records.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Processed referral requests from patients, doctors and other health care professionals.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
Student Learning Assistant
Colorado State University
08.2021 - 12.2021
- Assisted professor in preparing instructional material and displays.
- Proctored in class exams.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Hosted tutoring sessions outside of lecture for students
Lifeguard
City Of Davis Aquatics
05.2016 - 08.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Consulted with emergency personnel while securing scene.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Responded to emergency situations in a timely, efficient manner.
Pool Cashier
City Of Davis Aquatics
05.2019 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about facility policies and addressed patron concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered phone calls with friendly and knowledgeable customer service.
- Collected, arranged, and input information into database system.
Outdoor Camp Cabin Leader
Walker Creek Ranch
09.2017 - 09.2017
- Planned and managed activities to enhance physical and social skills.
- Oversaw planning and execution of mealtimes, excursions and rest.
- Supervised, helped and encouraged campers throughout day.
- Developed positive and productive relationships with each camper.
Education
Bachelor of Arts - Communications
Colorado State University
Fort Collins, CO05.2023
Skills
- Experience with Diverse Student Populations
- Tutoring and Mentoring
- Healthcare industry understanding
- Medical Coding
- Database Management
- Customer Service
- Multitasking Abilities
- Referral Coordination
- Insurance Knowledge
- Claims Processing
- Insurance Software
Affiliations
Putah Creek Council
Timeline
Insurance Services Coordinator, Reception
UC Davis
08.2023 - Current
Student Learning Assistant
Colorado State University
08.2021 - 12.2021
Pool Cashier
City Of Davis Aquatics
05.2019 - 08.2019
Outdoor Camp Cabin Leader
Walker Creek Ranch
09.2017 - 09.2017
Lifeguard
City Of Davis Aquatics
05.2016 - 08.2020
Bachelor of Arts - Communications
Colorado State University