Yvonne Nelson
Tucson,AZ
Summary
Experienced professional committed to providing students with tools and resources to succeed academically. Highly organized and detail-oriented with passion for helping children reach academic goals.
Overview
17
17
years of professional experience
Work History
Insurance Claims Specialist
GEICO
08.2021 - 01.2024
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Conducted full claim investigations and reported updates and legal actions.
- Collaborated effectively with cross-functional teams to resolve complex cases involving multiple lines of business within the organization.
Athletics-Extracurricular Specialist
Tucson Unified School District
07.2017 - 08.2020
- Under the direct supervision of the Tucson Unified School District Athletic Director, coordinated, implemented, and oversaw the day-to-day operations of twenty-five middle school athletic programs
- Including creating yearly calendars, conduction coaches' meetings, creating schedules, assigning officials, communicating with school administration, reserving transportation, etc
- Ensured all middle schools were in compliance with the Desegregation Unitary Status plan by collecting, analyzing and reporting data.
Mexican-American Student Success Specialist
Tucson Unified School District
11.2014 - 07.2017
- Under the direct supervision of the Director planned, coordinated, and developed student & family mentoring programs to increase student academic achievement
- Responsible for collecting, reporting, and evaluating student data on a regular basis
- Served as a liaison between Tucson Unified School District and the business community for mentoring programs and family resources.
Steve Daru Clubhouse Director
Boys & Girls Clubs of Tucson
11.2006 - 12.2013
- Responsible for the directing and managing the overall daily operations of the clubhouse, with the primary focus on programs, service delivery, safety, and well-being
- Maintained daily contact with Club staff (professional and volunteer) to provide information, discuss concerns, explain, or interpret guidelines, instructions, and advise counsel
- Developed partnerships with parents, community, leaders, and organizations to maintain public relations to increase the visibility of programs, services, and activities within the Club and community.
Education
Pima Community College
Tucson, AZ01.2002
Skills
- Attention to Detail
- Computer and Microsoft Office Skills
- Communicating with Parents and Teachers
- Teamwork and Collaboration
- Experience with Diverse Student Populations
- Organizational and Planning Skills
References
Upon Request
Training
- Boys & Girls Club of America Program Institute 1997-2000
- Youth Development Conference 2002-2006
- Middle Managers
- New Workers Orientation
- Power Hour
- Effective Guidance
- Supervision & Leadership
- Measuring Program Outcomes
- Nike 101 & 303
- Project Learn
- Smart Moves
- Diplomas to Degrees
- Money Matters
Timeline
Insurance Claims Specialist
GEICO
08.2021 - 01.2024
Athletics-Extracurricular Specialist
Tucson Unified School District
07.2017 - 08.2020
Mexican-American Student Success Specialist
Tucson Unified School District
11.2014 - 07.2017
Steve Daru Clubhouse Director
Boys & Girls Clubs of Tucson
11.2006 - 12.2013
Pima Community College