Maggie Archer
Summary
Dynamic leader with proven expertise in social media management and exceptional customer service, honed at Engaging Perspectives. Excelled in content creation and strategic scheduling, boosting engagement significantly. Skilled in team leadership and mentoring, ensuring high productivity and innovative store operations at GJP Italian Eatery. Achievements include substantial follower growth and enhanced store performance through creative merchandising.
Energetic and adaptable with knack for creative thinking and excellent communication skills. Possesses solid understanding of social media trends and platforms, adept at content creation and audience engagement. Committed to driving brand awareness and fostering online communities.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Engaging Perspectives
08.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased follower engagement with interactive content and timely responses to comments.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
Store Manager
GJP Italian Eatery
05.2016 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
High School Diploma -
Oswego High School
Oswego, NY06-2017
Skills
- Social media management
- Customer service
- Photo and video editing
- Teamwork and collaboration
- Multitasking and organization
- Content creation
- Store operations
- Content scheduling
- Training and mentoring
- Excellent multitasking
- Team leadership
- Friendly and positive
Timeline
Social Media Manager
Engaging Perspectives
08.2023 - Current
Store Manager
GJP Italian Eatery
05.2016 - 08.2024
High School Diploma -
Oswego High School
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