Salesforce
Maggie Billhorn
Denver,Colorado
Summary
Dedicated and results-driven professional with a robust background in customer engagement and relationship management. Recognized for exceptional communication skills and the ability to cultivate strong connections with diverse clientele. Proven expertise in analyzing data to identify trends and opportunities, ensuring tailored solutions that enhance customer satisfaction. Passionate about delivering unparalleled service and crafting memorable travel experiences. Eager to leverage my skills in a Sales Travel Consultant/Agent role to drive business growth and client loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Advisor/Program Specialist
Orbis Education
03.2022 - 07.2023
- Engaged prospective students through exceptional communication, guiding them through the enrollment process while addressing inquiries with expertise.
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Established and nurtured relationships with potential clients, effectively understanding their needs and providing tailored recommendations.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics via Salesforce.
- Received incoming and outbound phone calls and contact form submissions and provided timely responses to inquiries.
Academic Success Coach
GOAL Academy
02.2022 - 12.2022
- Instructed students in career development techniques.
- Cultivated strong relationships with students and families, providing customized support and resources to promote academic excellence.
- Conducted comprehensive assessments to identify individual strengths and weaknesses, recommending actionable solutions to improve performance.
- Leveraged technology to monitor progress and generate insightful reports, driving data-informed decision-making.
- Monitored student progress to drive successful academic outcomes.
Teaching Assistant (K-1st Grade)
Plato Learning Academy
05.2019 - 05.2021
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Fostered a nurturing and inclusive classroom environment, enhancing the educational experience for young learners.
- Assisted the lead teacher in delivering engaging instruction and effectively managing classroom dynamics to ensure a positive learning atmosphere.
Registered Behavioral Technician
Autism Centers of Michigan
04.2019 - 09.2019
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Used software platform to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
Education
Master of Arts - School Counseling
University of Denver
Denver, CO05.2024
Associate of Arts - Psychology
Michigan State University
East Lansing, MI06.2019
Skills
- Enrollment Management
- Student Counseling
- Marketing knowledge
- Exceptional Communication & Interpersonal Skills
- Strategic Planning & Data Analysis
- Crisis Management & Conflict Resolution
- Proficient in Technology for Tracking & Reporting
- Customer Relationship Management
- Proactive Problem-Solving Abilities
Certification
- Educator Certificate K-12 (Colorado State Board of Education)
- TEFL/TESOL Certificate
Software
Microsoft Office
Excel
Timeline
Admissions Advisor/Program Specialist
Orbis Education
03.2022 - 07.2023
Academic Success Coach
GOAL Academy
02.2022 - 12.2022
Teaching Assistant (K-1st Grade)
Plato Learning Academy
05.2019 - 05.2021
Registered Behavioral Technician
Autism Centers of Michigan
04.2019 - 09.2019
Master of Arts - School Counseling
University of Denver
Associate of Arts - Psychology
Michigan State University
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