Maggie Burton
Sugar Hill,GA
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Team Member
The Diner at Sugar Hill
03.2018 - 06.2020
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Rick Case Automotive Group
07.2020 - 07.2020
- Laid off due to COVID-19. Unfortunately, before I could even join the team.
- Joined my Momś home based business.
- Used this time to sharpen my skills in customer service, sales and keeping business as usual in such an uncertain time by.
Restaurant Team Member
The Diner at Sugar Hill
02.2021 - 04.2022
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Lanier High School
Sugar Hill, GA05-2020
Skills
- Strong teamwork
- Customer interaction
- Upselling strategies
- Cross-training
- Production leadership
- Customer service
- Exceptional customer service
- Guest engagement
- Sales techniques
Timeline
Restaurant Team Member
The Diner at Sugar Hill
02.2021 - 04.2022
Sales Associate
Rick Case Automotive Group
07.2020 - 07.2020
Restaurant Team Member
The Diner at Sugar Hill
03.2018 - 06.2020
High School Diploma -
Lanier High School
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