Maggie Copeland
Loveland,CO
Summary
With a diverse background as an Administrative Assistant, management of a DME office, and a business owner of a salon/boutique, I am looking for the right practice where I can contribute to the success of a business while also loving what I do each day. I take great pride in making patients feel comfortable, answering questions with attention to details and caring for personal needs. I am able and willing to grow and learn with the technology advances and the ever changing medical and insurance industry.
With 20+ years experience in the customer service industry I have found what I love most is connecting with clients and using my skills to help them achieve their goals. Trust and consistency is key.
I am not seeking to find 'just' a job. My goal is find a team where I can contribute my talent's and also learn from those who have different skills and knowledge. I believe that when you truly enjoy what you do, and the team you work with, there is no better way to spend your day than helping clients, patients, and your work family!
Overview
12
12
years of professional experience
Work History
Business Owner/Administrative Assistant/Manager
Grit & Grace Hair Studio
Loveland, CO
05.2015 - Current
- 5+ years in business ownership/management, building clientele and running boutique
- Organizing and hosting small business builder events at my salon/boutique quarterly
- Administrative Assistant for 3 years in busy school office
- Managed a DME office, including but not limited to medical billing, patient care, sales, team communication/building
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments, meetings and events.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Willing to perform routine maintenance on laser equipment to ensure optimal performance.
- Ensure proper evaluation of each client to ensure best results possible
- Work in a safe, clean, and positive team environment
Assistant Manager?Customer Care Specialist
Major Medical Supply
Greeley, CO
01.2012 - 05.2015
- Resolved customer complaints regarding DME products or services in a professional manner.
- Trained new staff members on the proper use and maintenance of DME equipment.
- Collaborated with healthcare professionals to determine appropriate DME solutions for patients' needs.
- Assisted with troubleshooting technical issues related to the use of DME equipment.
- Ensured accurate documentation was maintained for all transactions involving DME equipment.
- Oversaw billing processes associated with claims submission for payment from Medicare and Medicaid or private insurance companies .
- Collaborated with department heads throughout the organization to coordinate efficient delivery schedules for customers requiring durable medical equipment .
- Supervised staff of DME technicians, ensuring that all orders were filled accurately and in a timely manner.
- Maintained records of patient information, including insurance coverage, billing information, and delivery details.
Education
Certified Laser & Microneedling Technician - Laser Technician
Northern Colorado Advanced Aesthetics
Loveland, CO09.2023
Cosmetology
Hair Dynamics Education Center
Fort Collins, CO03.2001
Skills
- Client Consultations
- Customer Education
- Records Management
- Organization or products/equiptment
- Team Collaboration
- Business Administration
- Issue Resolution
- Customer Relations
- Driven and Determined
- Attention to Detail
- Pre-auth for insurance
- Data entry
- PT intake
- Training
Timeline
Business Owner/Administrative Assistant/Manager
Grit & Grace Hair Studio
05.2015 - Current
Assistant Manager?Customer Care Specialist
Major Medical Supply
01.2012 - 05.2015
Certified Laser & Microneedling Technician - Laser Technician
Northern Colorado Advanced Aesthetics
Cosmetology
Hair Dynamics Education Center
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