Maggie Doll
Cary,NC
Summary
Detail-oriented professional with 7+ years of experience in client support, accounting, billing, and compliance. Skilled in inter-department collaboration, time management, and documentation accuracy. Proven ability to streamline workflows, resolve discrepancies, and support smooth day-to-day operations.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Connecture DRX
07.2018 - 02.2021
- Coordinated client service requests, ensuring accurate issue tracking and timely follow-up across support channels.
- Resolved routine client inquiries using company systems, maintaining clear documentation and case history updates.
- Collaborated with internal teams to route escalations and support resolution of complex service issues.
- Reviewed client account details for accuracy, correcting data discrepancies and reducing downstream service delays.
- Tracked open cases through CRM workflows, prioritizing tasks to meet service standards and response expectations.
- Prepared client communications with clear updates on request status, requirements, and next steps.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Supported onboarding activities by organizing account information, verifying records, and coordinating handoff details.
- Improved service consistency by following established procedures and identifying process gaps for correction.
Junior Accounting Manager
Hendrick Automotive Group
07.2017 - 07.2018
- Managed dealership accounting operations, ensuring accurate general ledger, reconciliations, and month-end close.
- Reviewed financial statements and supporting schedules for accuracy, completeness, and compliance with internal controls.
- Coordinated accounts payable, accounts receivable, and cash posting workflows across multiple dealership departments.
- Streamlined balance sheet reconciliations to improve accuracy and reduce close-cycle delays.
- Supported audit preparation by organizing documentation and resolving account discrepancies promptly.
- Collaborated with controllers and department leaders to resolve variances and maintain reporting consistency.
- Coordinated efforts between the accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Oversaw inventory, flooring, and expense accounting entries in dealership management systems.
Internal Compliance Auditor
Hendrick Automotive Group
08.2016 - 07.2017
- Reviewed dealership operations for compliance with internal controls, policies, and regulatory requirements.
- Audited deal jackets, title documents, and sales records for accuracy and completeness.
- Collaborated with store leadership to resolve audit findings and strengthen compliance practices.
- Maintained open communication with management on audit findings, ensuring timely resolution of issues identified.
- Identified potential violations by proactively monitoring regulatory updates and industry trends.
- Reduced financial risks for the organization through diligent investigation of suspicious activities and transactions.
- Supported a positive work environment among team members by encouraging open dialogue about concerns or suggestions around internal controls or processes.
- Continuously improved audit efficiency through ongoing evaluation of processes, tools, and resources, identifying opportunities for optimization or innovation as needed.
- Demonstrated commitment to ethical practices by adhering to professional auditing standards and guidelines set forth by industry regulatory bodies.
Billing Specialist
Hendrick Automotive Group
12.2014 - 08.2016
- Processed retail and wholesale billing, ensuring accurate deal posting and contract documentation.
- Coordinated with sales, finance, and title teams to resolve billing discrepancies promptly.
- Reconciled invoices, schedules, and account balances to maintain clean general ledger records.
- Reviewed deal jackets for missing documents, corrections, and compliance with dealership billing standards.
- Audited warranty, rebate, and payoff documents to support accurate billing completion.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Education
Associate of Arts - General Studies
Central Virginia Community College
Lynchburg, VABachelor of Science - Kinesiology
Liberty University
Lynchburg, VAHigh School Diploma -
Amherst County Highschool
Amherst, VA06-2005
Skills
- CRM software
- Salesforce experience
- Client management
- Client relationship building
- Client support
- Customer relations
- Interdepartmental collaboration
- Scheduling and planning
- Interdepartmental collaboration
- Strong organization
- Professional etiquette
- Client needs assessment
- Exceptional communication
- Microsoft Office proficiency
Timeline
Client Service Coordinator
Connecture DRX
07.2018 - 02.2021
Junior Accounting Manager
Hendrick Automotive Group
07.2017 - 07.2018
Internal Compliance Auditor
Hendrick Automotive Group
08.2016 - 07.2017
Billing Specialist
Hendrick Automotive Group
12.2014 - 08.2016
Associate of Arts - General Studies
Central Virginia Community College
Bachelor of Science - Kinesiology
Liberty University
High School Diploma -
Amherst County Highschool