Maggie Dwyer
Madison,WI
Summary
Organized and determined individual experienced in the customer service and healthcare industry. Eager to expand my knowledge and skills within a multidisciplinary environment. Seeking an opportunity to pursue my professional goals while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Patient Care Advocate
Willamette Dental Group
05.2023 - Current
- Prepare insurance claim forms, explain benefits, and outline pricing details for procedures and services.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Schedule, reschedule, and cancel appointments for dental patients.
Server / Waitress
4 Sisters Wine And Tapas Bar
07.2020 - 05.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints proficiently to maintain positive reputation.
Sales Associate
UPS Store
12.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Operated copiers, fax machines, and all other office machines in a safe, efficient manner.
- Assisted customers to determine the best way to ship their packages, pack merchandise and process shipments.
Education
Bachelor of Science - Communications studies, emphasis, Professional and Organizational, Business Administration
University of Wisconsin - La Crosse
05.2022
Skills
- Customer service experience
- Self-driven and goal-oriented
- Conflict management
- Collaborative mindset
- Active listener and quick learner
- Creativity
Timeline
Patient Care Advocate
Willamette Dental Group
05.2023 - Current
Server / Waitress
4 Sisters Wine And Tapas Bar
07.2020 - 05.2022
Sales Associate
UPS Store
12.2017 - 01.2019
Bachelor of Science - Communications studies, emphasis, Professional and Organizational, Business Administration
University of Wisconsin - La Crosse
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