Maggie Euston
Kansas City,MO
Summary
Professional, creative and detail-oriented event operations manager with over 10 years experience planning and executing events. Impeccable track record of setting-up events with limited budgets and tailoring to client's vision all while giving exceptional customer service. Innovative and motivational leader for team members that helps to drive productivity and teamwork.
I am seeking a management or coordinator position that utilizes my experience in the service industry by effectively managing staff members and patrons; all while utilizing unbeatable customer service, leadership, communication, and conflict resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Crowne Plaza Hotel
04.2023 - Current
- Maintained highest standards for beverage quality and service.
- Develop, recommend, implement and manage the group's annual budget, business and marketing plan, forecasts and objectives to meet and exceed management expectations.
- Implement company programs, developed local programs and managed the operations of the group, ensuring compliance with SOPs and safety regulations.
- Coordinated with sales team, banquet staff and culinary for all set-up and break down of banquet functions.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns to maintain a high level of customer satisfaction and quality.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program while maintaining strong relationships with suppliers.
- Managed staff schedules and maintained adequate coverage for all shifts.
General Manager
Tipsy Taco
05.2020 - 03.2023
- Scheduling and direct staff in daily prep and cleaning tasks to maximize productivity
- Optimizing profits by controlling food, beverage and labor costs on a daily basis
- Creating and executing social media accounts by advertising events and daily specials to increase sales
- Organize all private in-house events and outside caterings with clients, coordinating buffet choices with back of house and client expectations
- Maintain weekly ordering and budgets
- Created new food and cocktail items for specials and new menus
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Senior Catering Manager
Levy Restaurants, The Kentucky Horse Park
09.2019 - 06.2020
- Alcohol Service Coordinator for all beverage operations held on property, responsible for enforcing responsible alcohol service and training to all team members and third party vendors
- Provided daily updates for upper management including budgets for departments
- Created and enforced new standard operating procedures for hourly team member positions
- Responsible for entire food and beverage operations of premium events, including staffing and training hourly team members and supervisors
Seasonal Senior Catering Manager
Ravinia Music Festival
05.2019 - 09.2019
- Thoroughly and accurately used applicable Levy systems (Kronos, Reserve, WFM, Quest)
- Managed team members effectively, including developing work plans, assigning tasks, reviewing work performance, and resolving conflicts
- Controlled labor costs under a budget of 6% of all food and beverage sales
- Maintained a mid and end of month inventory as well as ordering supplies for every event
- Worked directly with outside vendors to ensure orders and deliveries were correct and on-time for the facility as a whole
- Organized and operated a record setting day of food and beverage sales at Ravinia Festival, Catering sales were $190,000 of the $260,000 over the property as a whole.
Catering and Concessions Supervisor
Sprint Center
08.2016 - 04.2019
- Supervise team members, non for profits and sub contractors for all events
- Responsible for coordinating multiple banquet functions daily, ensuring all team members have all tools necessary to meet client expectations
- Created buffet and table displays for banquets and events for groups of up to 1,000 guests
- Ensure safety and sanitation standards were maintained within the company standards such as cleaning, uniforms, work practices, equipment maintenance, and ongoing training
- Maintained cost effective ordering and monthly inventory for all areas of food and beverage
Event Coordinator
The Well Bar Grill And Rooftop, Lew's Grill & Bar
06.2017 - 07.2018
- Solely responsible for selling and managing over $350,000 in food and beverage sales
- Selling and booking up to 8 event spaces for three restaurants and bars
- Worked with clients to guide them through the event details throughout the planning process
- Tailored events according to the personal tastes and budgets of clients, managing and exceeding expectations
- Organized staffing for events, communication with back of house and client expectations with all staff
Education
High School Diploma - General Studies
Archbishop O'Hara High School
Kansas City, MO05.2006
Skills
- Event Planning
- Creative
- Time Management
- Conflict Resolution
- Communication
- Organized
- Adaptable
- Ability to Build Relationships
- Flexible
- Menu Planning
- Microsoft Office
- Adobe
Certification
- Jackson County Food Handlers Permit, exp. 11/2024
- CPR Certified, June 2023
- Levy Legend Service Award, December 2016
- Certified ServSafe Alcohol Manager and Trainer
Timeline
Food and Beverage Manager
Crowne Plaza Hotel
04.2023 - Current
General Manager
Tipsy Taco
05.2020 - 03.2023
Senior Catering Manager
Levy Restaurants, The Kentucky Horse Park
09.2019 - 06.2020
Seasonal Senior Catering Manager
Ravinia Music Festival
05.2019 - 09.2019
Event Coordinator
The Well Bar Grill And Rooftop, Lew's Grill & Bar
06.2017 - 07.2018
Catering and Concessions Supervisor
Sprint Center
08.2016 - 04.2019
High School Diploma - General Studies
Archbishop O'Hara High School