Summary
Overview
Work History
Skills
Certification
Timeline
Generic

MAGGIE FLYNN

Port St Lucie,FL

Summary

Organized Senior Program Manager committed to excellence with over 20 years of Telecom program management and implementation experience. Leverages PMP disciplines to cultivate and grow relationships with key clients and manage program portfolios. Effective communicator with the ability to work across all functions of an organization with key emphasis on enterprise and strategic level clients, vendor management and program management.

Overview

22
22
years of professional experience
1
1
Certification

Work History

AT&T Program Manager

Insight Global
08.2023 - Current
  • Managed 3 government data and voice account transition projects under one main strategic program with numerous work streams.
  • Improved project efficiency by streamlining communication channels and optimizing resource allocation.
  • Identified program obstacles and communicated possible impacts to team.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Managed cross-functional teams to ensure program deliverables were within scope and time constraints.
  • Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.

Sr. Program Manager

T-Mobile
10.2007 - 06.2023
  • Worked in matrix management environment with oversight of implementation support, engineering, sales, contracts and billing, human resources, safety and compliance.
  • Managed complex projects and provided Integrated Program Management support for cross-functional and diverse projects through use of program management processes and disciplines in areas of program schedule and quality management; communications management; human resource management; cost management; procurement management; risk / issue management; change management.
  • Provided pre-sales support to bring in new business through RFP's and best and final presentations to potential new clients.
  • Tracked and reported on program results to customers and stakeholders to facilitate best practices, lessons learned and change management activities.
  • Leadership of project activities and team members as well as full accountability
  • Mentored and supported multiple Lifecycle Support employees to create strong workplace culture

Implementation Project Manager

Sprint
04.2004 - 10.2007
  • Managed complex domestic and global implementation projects for large Enterprise customers.
  • Provided principal interface with local carriers and other vendors to ensure deadlines were met and work met client specifications.
  • Responsible for revenue objectives and service quality objectives.
  • Worked directly with sales on RFP, RFQ and RFI responses. Contributed to successful wins of multiple contract renewals and increased revenue growth.

Account Consultant and Field Manager

Qwest Communications
06.2002 - 03.2004
  • Led, coached and provided feedback to technical employees.
  • Set plans and goals to meet customer support objectives.
  • Established standardized process for customer account and sales support.
  • As a member of the sales leadership team, worked with customers to address issues, strengthen relationships and boost revenue.
  • Provided pre-sales support to win new business and secure contract renewals.

Skills

  • Cross Functional Team Leadership
  • Risk Management
  • Problem Anticipation and Resolution
  • Client Relationship Management
  • Executive Communication
  • Presentation Development and Delivery
  • Telecommunications Management
  • Microsoft Office: Project, Excel, PowerPoint, Word, SharePoint

Certification

Project Management Professional (PMP) Certification, Project Management Institute (PMI), 02/01/2009, current

Timeline

AT&T Program Manager

Insight Global
08.2023 - Current

Sr. Program Manager

T-Mobile
10.2007 - 06.2023

Implementation Project Manager

Sprint
04.2004 - 10.2007

Account Consultant and Field Manager

Qwest Communications
06.2002 - 03.2004

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MAGGIE FLYNN