Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maggie Garcia Martinez

Menlo Park,CA

Summary

Dynamic customer service professional with a proven track record at Michaels Arts and Crafts, excelling in conflict resolution and enhancing customer loyalty. Skilled in critical thinking and data entry, I empower teams to improve performance and streamline operations, consistently delivering exceptional service and tailored solutions to meet diverse client needs.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Michaels Arts and Crafts
02.2025 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Operations Manager

Michaels Arts and Crafts
09.2022 - 09.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Copy and Print Associate

Staples
01.2019 - 09.2022
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Operated copiers and printers, trimmed stock to special sizes and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Streamlined workflow for increased productivity by organizing and prioritizing print projects.

Education

High School Diploma -

East Palo Alto Academy
East Palo Alto, CA
06.2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Michaels Arts and Crafts
02.2025 - Current

Operations Manager

Michaels Arts and Crafts
09.2022 - 09.2025

Copy and Print Associate

Staples
01.2019 - 09.2022

High School Diploma -

East Palo Alto Academy

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Maggie Garcia Martinez