Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maggie George

Hot Springs,AR

Summary

Proactive Waitress and Tutor with strong multitasking and customer service skills, excelling in high-pressure environments. Adept at maintaining a welcoming dining experience and fostering positive relationships with students and guests. Bring expertise in hospitality, complex problem-solving, and personalized tutoring to advance career opportunities. Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

IHOP
06.2020 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Tutor

Ouachita Baptist University
08.2019 - 05.2023
  • Provided homework assistance using specific curriculum and materials.
  • Supported students with helpful study habits and exam strategies.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.

Waitress

Woodgrill Buffet
03.2015 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

Certification - Emergency Medical Technicians

Pulaski Technical College
North Little Rock, AR
08.2023

Bachelor of Arts - Psychology And Sociology

Ouachita Baptist University
Arkadelphia, AR
05.2023

High School Diploma -

Benton High School
Benton, AR
05.2019

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cash Handling
  • Hospitality service expertise
  • Handling Complaints
  • Service prioritization
  • Memory retention
  • Complex Problem-Solving

Certification

  • Certified Emergency Medical Technician, Pulaski Technical College - August 2023

Timeline

Waitress

IHOP
06.2020 - Current

Tutor

Ouachita Baptist University
08.2019 - 05.2023

Waitress

Woodgrill Buffet
03.2015 - 02.2019

Certification - Emergency Medical Technicians

Pulaski Technical College

Bachelor of Arts - Psychology And Sociology

Ouachita Baptist University

High School Diploma -

Benton High School

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Maggie George