Maggie Gonzalez
The Bronx,NY
Summary
Results-driven Inventory Operations and Retail Leadership professional specializing in inventory accuracy and product placement strategies. Optimizes inventory flow and enhances customer experience through strategic merchandising. Experienced in KPI management and workforce development, driving improvements in inventory integrity and replenishment efficiency.
Overview
1
1
Language
12
12
years of professional experience
Work History
Inventory Operations Manager
Nike
New York, New York
03.2022 - Current
- Managed inventory levels to ensure optimal stock availability and prevent shortages.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Coordinated with suppliers to ensure timely product deliveries, supporting uninterrupted operations.
- Reviewed inventory stocking levels and coordinated return or transfer of excess inventory to optimize stock management.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Identified discrepancies between physical counts and computer records, investigated causes and took corrective action.
- Trained staff on effective inventory handling procedures to enhance efficiency.
- Led team of inventory employees to receive and record new stock.
- Participated in annual physical inventories conducted at multiple locations.
- Implemented safety protocols for warehouse storage and operations.
- Compiled detailed reports on inventory levels and trends for management review, highlighting costs and deliveries.
Retail Operations Manager
Nike
New York, New York
11.2018 - 02.2022
- Oversaw daily operations to maintain store standards and efficiency
- Led staff members, fostering teamwork and improving overall store morale.
- Developed training programs that enhanced customer service skills and increased customer satisfaction.
- Implemented loss prevention techniques that safeguarded company assets and reduced incidents of theft.
- Collaborated with management team members to create effective plans for achieving business goals.
- Coordinated visual merchandising strategies to align with brand guidelines.
- Created effective business plans to focus strategic decisions on long term objectives.
Sales Floor Lead
Nike
New York, New York
09.2014 - 10.2018
- Led sales floor team to enhance customer engagement and service quality.
- Trained new staff on product knowledge and sales techniques to enhance team effectiveness.
- Communicated sales goals and key performance indicators to align team efforts with business objectives.
- Recognized problems, analyzed causes, and developed solutions to improve productivity and sales metrics.
- Assisted in training, developing, and mentoring sales employees to foster a knowledgeable and capable workforce.
- Delegated tasks to maintain efficient workflow.
- Conducted safety walks of the floor and reported hazards to appropriate personnel for immediate remediation.
Education
Associate of Science - Legal Studies
New York City College of Technology
Brooklyn, NY01-2009
Skills
- Inventory management
- Inventory Optimization
- Cycle counting
- Stock auditing
- Supply chain management
- Supplier management
- Data analysis
- Loss prevention
- Staff training and development
- Problem solving
Languages
Spanish
Native/ Bilingual
Timeline
Inventory Operations Manager
Nike
03.2022 - Current
Retail Operations Manager
Nike
11.2018 - 02.2022
Sales Floor Lead
Nike
09.2014 - 10.2018
Associate of Science - Legal Studies
New York City College of Technology