Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Hi, I’m
Maggie Hernandez
Esthetician
La Crescenta,CA
Summary
Overview
17
years of professional experience
Work History
University of Southern California, USC
Department Supervisor
01.2015 - 07.2024
Job overview
- Monitored department operations to uphold productivity standards and performance metrics.
- Implemented strategies that increased efficiency and reduced operational costs.
- Investigated discrepancies reported by team members to resolve potential issues promptly.
- Developed and enforced departmental policies and procedures to enhance compliance.
- Evaluated current systems to identify opportunities for process optimization.
University of Southern CaliforniaLos Angeles
Surgery Coordinator
10.2012 - 12.2014
Job overview
- Scheduled surgeries and communicated with stakeholders to ensure accurate and timely arrangements.
- Prepared patient charts by collecting x-rays, specialty clearances, and pertinent lab work.
- Maintained master surgery calendar for physicians to optimize scheduling efficiency.
- Verified insurance details, secured authorizations, and obtained pre-certifications prior to surgeries.
University of Southern CaliforniaLos Angeles
Clinical Assistant
10.2007 - 10.2012
Job overview
- Coordinated and scheduled meetings, managing phone inquiries and correspondence efficiently.
- Tracked various Word and Excel documents, including medical records and scheduling procedures.
- Verified insurance details and maintained inventory of supplies for operational efficiency.
- Composed and edited patient reports to ensure accuracy and clarity.
- Assisted with billing procedures to streamline financial processes.
Education
International School of Beauty Arts And SciencesGlendale, CA
from Esthetician
03-2025
University Overview
United Education InstituteBurbank, California
Medical Assistant Diploma
03-1996
University Overview
Course studies included medical terminology, anatomy, and physiology. I had hands-on experience examining patients and learning surgical and office procedures.
Skills
- Administrative
- Cross-selling
- Customer service
- Excellent communication
- Facial treatments
- Patient education
- Problem resolution
- Relationship building and management
- Skin analysis
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Department Supervisor
University of Southern California, USC
01.2015 - 07.2024
Surgery Coordinator
University of Southern California
10.2012 - 12.2014
Clinical Assistant
University of Southern California
10.2007 - 10.2012
International School of Beauty Arts And Sciences
from Esthetician
United Education Institute
Medical Assistant Diploma
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