JACKSY VILLANUEVA
BRONX,NY
Summary
Dynamic healthcare leader with extensive experience at Carelink Home Care, excelling in team management and operational efficiency. Proven ability to enhance patient outcomes through strategic care coordination and analytical problem-solving. Bilingual and adept at fostering collaboration, I drive continuous improvement while ensuring compliance with healthcare regulations.
Overview
7
7
years of professional experience
Work History
Pediatric Department Supervisor
Anchor Health Home Care
Brooklyn, NY
01.2024 - Current
- Managed a team of HHA/PCA Coordinators to ensure accurate documentation and smooth caregiver placement
- Built strong relationships with coordinators, clients, and families, offering support and guidance throughout the process
- Optimized workflows and utilized software like HHA Exchange and Microsoft Suite for efficient staffing
- Addressed escalated issues in training, compliance, and customer service, providing retraining as needed
- Monitored team performance, ensuring compliance with Department of Health regulations, and staffing metrics.
- Led weekly check-ins with 14 coordinators to assess performance and improve service delivery
- Handled urgent situations, including caregiver cancellations, while maintaining clear communication with leadership.
- Adapted quickly to changes, ensuring efficient and responsive team operations
- Ensured timely billing and collaborated with contracts and finance teams to ensure accurate payments
- Continuously improved processes to increase team efficiency and effectiveness
Senior Manager
ALL CARE LIVING ASSISTANCE
BRONX, NY
08.2021 - 01.2024
- Supervise and evaluate a team of 10, conducting performance reviews to ensure staff development and operational efficiency.
- Lead staff meetings and training to promote continuous learning and compliance.
- Oversee cost management, ensuring productivity, and budget adherence.
- Manage client intake, assign coordinators, and ensure smooth onboarding, and timely caregiver assignments.
- Ensure agency compliance with state and federal regulations, and conduct mock audits for inspection readiness.
- Generate weekly reports summarizing performance metrics and insights for the COO's quarterly meetings.
- Recruit and onboard HHAs, PCAs, RNs, and LPNs, ensuring proper staffing.
- Assist with intake, scheduling, assessments, and patient follow-ups to ensure continuity of care.
- Provide strategic direction for market development, fundraising, and community outreach.
Team Lead
Elara Caring
Bronx, NY
03.2019 - 01.2021
- Coordinated patient schedules with home health aides for timely service
- Acted as liaison between insurance providers, patients, and internal teams to resolve issues
- Managed authorization and billing requests for timely processing
- Maintained accurate client records and followed up on complaints
- Updated schedules and communicated changes via HHA Exchange to keep the team informed
- Developed problem-solving skills to address challenges and maintain service quality
- Documented incidents in the AIR system, ensuring compliance
- Led HR meetings with aides to discuss performance and development
- Provided support during busy periods to ensure smooth operations and client satisfaction
- Conducted weekly 1-on-1 meetings to review performance and discuss bonuses
- Managed a team of 14 coordinators, ensuring efficient operations and quality care
- Provided on-call support during weekends and after hours for urgent need
Care Manager
Essen Health Care, Health Homes
Bronx, NY
08.2018 - 03.2019
- Engaged with patients and their families to discuss health concerns, assess healthcare needs, and develop personalized care plans
- Worked closely with other healthcare providers and specialists, both in-person and over the phone, to coordinate patient appointments and treatment plans
- Educated patients about their health conditions, prescribed medications, and provided clear, specific instructions to ensure understanding of adherence to treatment plans
- Ensured compliance with organizational guidelines, healthcare laws, and industry regulations to maintain high standards of care and patient safety
- Maintained open and professional communication with individuals across the healthcare field to ensure seamless coordination of care
- Demonstrated experience and knowledge in using EPACES for patient management and coordination of services
Education
Master of Arts - Health Education and Promotion
CUNY Lehman College
Bronx, NY01.2024
Bachelor of Science - Health Services Administration, Public Health Education and Promotion
CUNY Lehman College
Bronx, NY01-2023
Skills
- Bilingual
- Leadership
- Multitasking
- Prioritization and Time Management
- Administrative
- Communication
- Interpersonal
- Attention to Detail
- Analytical Problem Solving
- Conflict resolution
- Staff recruitment
- Microsoft Suite, Google Suite
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Pediatric Department Supervisor
Anchor Health Home Care
01.2024 - Current
Senior Manager
ALL CARE LIVING ASSISTANCE
08.2021 - 01.2024
Team Lead
Elara Caring
03.2019 - 01.2021
Care Manager
Essen Health Care, Health Homes
08.2018 - 03.2019
Master of Arts - Health Education and Promotion
CUNY Lehman College
Bachelor of Science - Health Services Administration, Public Health Education and Promotion
CUNY Lehman College
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