Javier Mejia
Abilene,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of the Customer Experience Manager position. Motivated to learn, grow, excel and ready to help the team achieve company goals. Talented leader and analytical problem-solver with over 2 years of experience in the customer service industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Department Supervisor
The Home Depot
Abilene, TX
09.2021 - Current
- Trained workers to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Efficiently created distinguished environment to drive customer satisfaction. Managed to maintain Online Customer Satisfaction above 85% seven consecutive weeks .
- Trained employees to effectively work orders to create efficient customer service and profitable business.
Specialty Department Supervisor
The Home Depot
Abilene, TX
11.2020 - 08.2021
- Trained team members in successful strategies to meet operational and sales targets.
- Walked through department multiple times each shift to evaluate and correct issues such as installations, measures, and orders.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
Millwork Sales Specialist
The Home Depot
Abilene, TX
08.2020 - 10.2020
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales.
Order Fulfillment Associate
The Home Depot
Abilene, TX
04.2020 - 08.2020
- Trained new associates on basic and advanced procedures on how to properly fulfill orders.
- Followed SOPs to avoid mix-ups and damages to orders.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Customer Service Representative/Coach
Game On Sports
Fort Worth, TX
06.2019 - 03.2020
- Maintained clean environment for customer’s satisfaction.
- Serve customers in concession stand.
- Coached kids’ camps.
Education
Bachelor of Arts - Fine And Studio Arts, Business Administration
McMurry University
Abilene, TX05.2020
Skills
- Cross-Functional Collaboration
- Decision Making
- Machinery Operations
- Product and Service Sales
- Accurate and Precise
- Adaptability and Flexibility
- Relationship Building
- Bilingual
- Proficient User of Word, Power Point, Excel, Photoshop, Illustrator and InDesign
Accomplishments
- In 2021, finished #1 in the District in Services
- In 2021, finished #3 in the District in Specialty
- In 2021, finished #2 in the Region in Services.
As Specialty Department Supervisor, collaborated by accomplishing the following::
Timeline
Customer Service Department Supervisor
The Home Depot
09.2021 - Current
Specialty Department Supervisor
The Home Depot
11.2020 - 08.2021
Millwork Sales Specialist
The Home Depot
08.2020 - 10.2020
Order Fulfillment Associate
The Home Depot
04.2020 - 08.2020
Customer Service Representative/Coach
Game On Sports
06.2019 - 03.2020
Bachelor of Arts - Fine And Studio Arts, Business Administration
McMurry University
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Brent CampBrent Camp
Tool Rental Associate at The Home DepotTool Rental Associate at The Home Depot
Kaylee SeifertKaylee Seifert
Merchandiser at The Home DepotMerchandiser at The Home Depot
ELAF KHUDHURELAF KHUDHUR
Customer Service Representative at The Home DepotCustomer Service Representative at The Home Depot
Nautica HartsfieldNautica Hartsfield
Mail Processor, Data Entry at UPSMail Processor, Data Entry at UPS