Samuel Coronella
Reno,NV
Summary
Experienced professional with authorization to work in the US seeking opportunities to develop skills in a dynamic environment. Ready to contribute effectively and make a positive impact with qualifications and experience. Eager to take on challenges to expand knowledge and management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Department Supervisor
The Home Depot
Reno, NV
03.2025 - Current
- Supervise customer service and order management.
- Secured consistent excellence in customer service.
- Verified orders met quality standards for next-day delivery.
- Training of new associates
- Hold associates not meeting expectations accountable
- Analyzed customer feedback to identify trends and drive improvements in service delivery.
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Served as a point of escalation for complex customer concerns requiring managerial intervention.
Head Cashier
The Home Depot
Reno, NV
10.2024 - 03.2025
- Oversee daily operations of cashier staff.
- Maintained high standards of service quality to ensure satisfaction.
- Managed checkout lines efficiently.
- Supervised daily cash operations, ensuring accuracy and efficiency at checkout stations.
- Trained new cashiers on POS systems and customer service protocols to enhance team performance.
Customer Service Lead
The Home Depot
Reno, NV
10.2023 - 10.2024
- Assigned tasks to team members.
- Prepared shipments for timely next-day delivery.
- Dealing with difficult customers
- Led team of customer service associates to enhance customer satisfaction and drive service excellence.
Customer Service Associate
The Home Depot
Reno, NV
06.2021 - 10.2023
- Delivered attentive service to ensure customer satisfaction.
- Assisted customers with questions
- Managed transactions involving exchanges, refunds, and orders.
- Booked appointments
- Managed customer accounts
- Managed and maintained daily customer deliveries
- Solved complex issues related to customer orders
- Executed cash handling procedures effectively.
Prep Cook
Mt Rose Ski Resort
Reno, NV
12.2021 - 04.2022
- Worked in a fast paced environment
- Prepared food and drinks
- Kept stock of Tomatoes, Meat Patties, Cheese, Lettuce, Fries, Onions
- Took out trash and recycling
- Relayed food and drink orders
- Bussed tables when needed
- Prepared ingredients for food
Crew Member
Five Guys
Reno, NV
07.2020 - 07.2021
- Worked in a fast paced environment
- Received and routed phone orders
- Took phone calls
- Prepared food and drinks
- Kept stock of Tomatoes, Meat Patties, Cheese, Lettuce, Fries, Onions
- Operated the cash register
- Took out trash and recycling
- Relayed food and drink orders
Education
High school diploma - undefined
Galena High School
Reno, NV06.2022
Skills
- Dedicated to job
- Shipping & Receiving
- Math
- Forklift (2 years)
- Retail Sales
- Reach Truck
- Management Experience (1 year)
- Quick Learner
- POS
- Heavy Lifting
- Order Picker
- Inventory analysis
- Coaching and mentoring
Certification
- Forklift Certified December 2021 to Present Forklift, both electric and gas powered
- Electric Ladder Certified August 2021 to August 2027 Electric Ladder made by Ballymore.
Timeline
Customer Service Department Supervisor
The Home Depot
03.2025 - Current
Head Cashier
The Home Depot
10.2024 - 03.2025
Customer Service Lead
The Home Depot
10.2023 - 10.2024
Prep Cook
Mt Rose Ski Resort
12.2021 - 04.2022
Customer Service Associate
The Home Depot
06.2021 - 10.2023
Crew Member
Five Guys
07.2020 - 07.2021
High school diploma - undefined
Galena High School