Jamila Charles
Syracuse,NY
Summary
Dynamic leader with a proven track record at The Home Depot Inc, excelling in customer relations and staff scheduling. Significantly enhanced customer satisfaction and team performance. Expert in coaching and mentoring, with strong organizational skills, ensuring operational excellence and employee development.
Overview
9
9
years of professional experience
Work History
Customer Service Department Supervisor
The Home Depot Inc
04.2024 - Current
- Establish training as a priority for all associates to have a positive impact on customer experience as well increase associate confidence.
- Partner with receiving team to ensure customer orders are arriving damage free and reordering if necessary..
- Served as a point of escalation for complex customer concerns requiring managerial intervention.
Customer Service Department Supervisor
The Home Depot Inc
05.2021 - 04.2024
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training on product knowledge, company updates, and customer service best practices.
- Followed up with delivery team to ensure customer orders were complete and properly packaged for delivery.
- Coached and mentored team members to achieve professional growth and improved performance.
Associate Support Department Supervisor
The Home Depot Inc
03.2018 - 05.2021
- Edited schedule for all associates based on availability and payroll hours.
- Managed staffing planner to determine which departments were over or under hours.
- Conducted hiring events, coordinated orientations and training of new hires.
- Ensured all associate training and equipment licenses were current.
Front End Supervisor
The Home Depot Inc
11.2015 - 03.2018
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
Education
Bachelor of Arts - English Literature
Lehman College
Bronx, NYSkills
- Coaching and mentoring
- Staff scheduling
- Computer skills
- Organizational skills
- Problem resolution
- Customer relations
- Hiring and training
Timeline
Customer Service Department Supervisor
The Home Depot Inc
04.2024 - Current
Customer Service Department Supervisor
The Home Depot Inc
05.2021 - 04.2024
Associate Support Department Supervisor
The Home Depot Inc
03.2018 - 05.2021
Front End Supervisor
The Home Depot Inc
11.2015 - 03.2018
Bachelor of Arts - English Literature
Lehman College