Maggie Jim
Gaithersburg,MD
Summary
Dedicated Restaurant Manager experienced in overseeing high-traffic establishments and managing diverse teams of culinary and service personnel. Enhanced employee satisfaction and generated new business through innovative approaches in social media and SEO. Delivered consistent leadership in high-pressure environments, optimizing food service operations while maintaining stringent standards of quality and customer satisfaction.
Overview
3
3
Languages
22
22
years of professional experience
Work History
Restaurant Manager
Peter Chang
Gaithersburg, Maryland
05.2022 - 06.2026
- Managed daily restaurant operations and ensured efficient workflow among staff.
- Trained and supervised team members on service standards and food safety practices.
- Developed and implemented staff schedules to meet business demands effectively.
- Oversaw inventory management, including ordering supplies and controlling stock levels.
- Ensured compliance with health regulations and maintained cleanliness throughout the restaurant.
- Handled customer inquiries and resolved complaints to enhance guest satisfaction.
- Collaborated with the kitchen team to maintain menu quality and consistency.
- Conducted regular staff meetings to communicate updates and foster teamwork.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
General Manager
Basebowl Asian Cuisine
Washington, DC
01.2021 - 04.2022
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw staff recruitment and training to build a skilled team.
- Developed and implemented standard operating procedures for efficiency.
- Established customer service protocols to enhance guest experiences.
- Created marketing strategies to promote restaurant offerings and events.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Structured HR consulting services to support clients during organizational developments and changes.
Beauty Advisor (La Prairie)
Saks Fifth Avenue
Chevy Chase , MD
05.2019 - 12.2020
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Advised clients on skincare and cosmetic products to enhance their beauty routines.
- Provided personalized recommendations based on individual skin types and concerns.
- Conducted makeup demonstrations to educate customers on application techniques.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Engaged with customers to build strong relationships and encourage repeat visits.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Recommended merchandise based on expert product knowledge and client preferences.
- Maintained product displays and ensured shelves were stocked with the latest items.
- Managed inventory levels and organized back-stock for efficient product retrieval.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Collaborated with team members to create a welcoming shopping environment for customers.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Finalized purchases and processed payments.
General Manager
Charlie Chang’s Restaurant
Centreville, VA
04.2004 - 03.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance to control costs and improve profitability.
- Developed and implemented standard operating procedures for efficiency.
- Oversaw staff recruitment and training to build a skilled team.
- Trained employees on duties, policies and procedures.
- Conducted performance evaluations to support employee development initiatives.
- Administered employee discipline through verbal and written warnings.
- Established customer service protocols to enhance guest experiences.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated with suppliers to maintain inventory levels and quality standards.
- Tracked monthly sales to generate reports for business development planning.
- Created marketing strategies to promote restaurant offerings and events.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed daily operations to ensure smooth restaurant functionality.
Education
Some College (No Degree) - Marketing Management
Montgomery College
Rockville, MDSkills
- Inventory management
- Budgeting
- Operations management
- Menu development
- Restaurant promotions
- Marketing strategies
- Point of sale (POS) system operation
- Full-service restaurant experience
- Labor and food cost management
- Inventory control and record keeping
- Staff training
- Performance evaluation
- Staff scheduling
- Shift management
- Catering coordination
- Team building
- Customer service protocols
- Customer service
- Food plating and presentation
- Recipes and menu planning
- Sales and marketing
- Time management
- Problem solving
- Supervisory skills
- Staff management
- Consistent employment history
- Business operations expertise
- Wine history
- TIPS certified
- Customer-oriented
- Schedule coordination
- Sales and marketing
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Chinese (Cantonese)
Native/ Bilingual
Timeline
Restaurant Manager
Peter Chang
05.2022 - 06.2026
General Manager
Basebowl Asian Cuisine
01.2021 - 04.2022
Beauty Advisor (La Prairie)
Saks Fifth Avenue
05.2019 - 12.2020
General Manager
Charlie Chang’s Restaurant
04.2004 - 03.2019
Some College (No Degree) - Marketing Management
Montgomery College