Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Maggie Johnson

Owensboro,KY

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Centerpoint Energy Inc
Evansville, IN
12.2024 - Current
  • Developed and maintained filing systems for confidential documents and records.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Processed invoices for payment using accounting software applications.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed weekly payroll duties and submitted data to payroll contractor.

Customer Service Representative

Centerpoint Energy Inc
Evansville, IN
11.2023 - 11.2024
  • Answer telephones to direct calls or provide.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Receptionist

UniFirst
Owensboro, KY
03.2022 - 02.2023
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Updated daily log book with information about visitors entering the premises.

Customer Service Representative

Alorica
Owensboro, KY
12.2018 - 01.2020
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Strengthened customer retention by offering discount options.

Host

Cheddar's Scratch Kitchen
Owensboro, KY
07.2016 - 12.2018
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Education

High School Diploma -

Apollo High School
Owensboro, KY
06-2018

Skills

  • Complaint resolution
  • Account updating
  • Filing
  • Follow-up skills
  • Call center experience
  • Adaptive team player
  • Positive and professional
  • Professional telephone demeanor
  • Hospitality and accommodation
  • Office equipment proficiency

Accomplishments

  • Top 5 in Customer service center for quarter 3
  • Perfect attendance for quarter 3.

Affiliations

  • Helps supervisors with misc. task when prompted.
  • Willing to go above and beyond to help where needed.

Timeline

Administrative Assistant

Centerpoint Energy Inc
12.2024 - Current

Customer Service Representative

Centerpoint Energy Inc
11.2023 - 11.2024

Receptionist

UniFirst
03.2022 - 02.2023

Customer Service Representative

Alorica
12.2018 - 01.2020

Host

Cheddar's Scratch Kitchen
07.2016 - 12.2018

High School Diploma -

Apollo High School

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