Maggie Krueger
Jacksonville
Summary
Over nine years of customer service experience focused on delivering exceptional customer experiences. Demonstrated success in enhancing guest satisfaction through strong communication and organizational skills. Skilled in managing operations and training staff. Being a part of a team that is hardworking and cohesive to ensure a positive work environment.
Overview
4
4
years of professional experience
Work History
Family Nanny
Stevan Brown
Neptune Beach
05.2025 - Current
- Supervised children's daily activities and ensured safety during playtime.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Managed schedules for playdates, appointments, and extracurricular activities.
- Transported children to and from school, extra-curricular activities and play-dates.
HOTEL FRONT DESK RECEPTIONIST
The Hotel Palms
Atlantic Beach
09.2025 - 05.2026
- Greets guests warmly upon arrival at The Hotel Palms.
- Manages room bookings using hotel management software.
- Coordinates with housekeeping to ensure room readiness for guests.
- Coordinates daily operations including check-ins and check-outs, room assignments and special requests from customers.
COFFEE MANAGER
Makenu Chocolate
Atlantic Beach
08.2022 - 09.2025
- Provided quick, friendly, and effective customer service.
- Trained and supervised new employees.
- Balanced the cash drawer at closing and prepared bank deposits.
- Helped to identify workflow issues and find solutions for improved efficiency.
- Maintained shop cleanliness and followed all Safe Food Handling Guidelines.
Education
Bachelor of Science - Communication, Advertising
University of North Florida
05.2025
A.A. - Communication
Florida State College at Jacksonville
12.2022
Skills
- Customer relations
- Positive attitude with an eagerness to learn
- Adaptability & time management
- Team collaboration
- Reliability & punctuality
- Organizational & management skills
- POS system proficiency
- Microsoft Office expertise
Timeline
HOTEL FRONT DESK RECEPTIONIST
The Hotel Palms
09.2025 - 05.2026
Family Nanny
Stevan Brown
05.2025 - Current
COFFEE MANAGER
Makenu Chocolate
08.2022 - 09.2025
Bachelor of Science - Communication, Advertising
University of North Florida
A.A. - Communication
Florida State College at Jacksonville