Maggie Lowe
Asheboro,NC
Summary
Hospitality professional with proven ability to deliver exceptional guest service and enhance establishment reputation. Skilled in customer service, conflict resolution, and time management, consistently exceeding performance standards. Strong communicator and team player, adept at adapting to diverse situations to improve guest experiences. Highly motivated with a strong work ethic and ability to quickly learn new skills independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospitality Worker And Events Server
Pinewood Country Club
Asheboro, North Carolina
05.2020 - Current
- Ensured customer satisfaction by regularly checking in on meals and services.
- Took accurate orders and communicated them promptly to kitchen staff.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Greeted customers and provided menus to enhance dining experience.
- Monitored inventory levels to manage hospitality area supplies effectively.
- Conducted inspections of premises to identify maintenance needs.
- Operated cash registers efficiently during peak business hours.
- Cleaned tables, dishes, cutlery, and glassware after each meal period.
Education
Bachelor of Arts - Marketing
University of North Carolina At Charlotte
Charlotte, NC12-2025
Associate of Arts - Marketing
Randolph County Community College
629 Industrial Park Ave, Asheboro, 2730505-2022
Skills
- Customer relationship management
- Data analysis
- Time management
- Team collaboration
- Reservation and event management
- Guest relations
- Production leadership
- Hospitality management
- Goal setting
- Upselling strategies
- Flexibility
- Customer service and support
- Quality assessment
Accomplishments
- Deans list, both semester's at Randolph Community College
- Top 20% of High School graduate class
Certification
- Introduction to SQL
- Microsoft Word, Microsoft Powerpoint
Timeline
Hospitality Worker And Events Server
Pinewood Country Club
05.2020 - Current
Bachelor of Arts - Marketing
University of North Carolina At Charlotte
Associate of Arts - Marketing
Randolph County Community College
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