Maggie McDowell
Shreveport,US
Summary
Experienced Clinical Pharmacy Technician and Pharmacy Benefits Manager with active licenses in Louisiana, Texas, and nationally. Over three years of experience across various pharmacy environments and PBM call center operations. Expertise in medical claims, patient benefits, and compliance with pharmacy regulations, resulting in enhanced pharmacy benefits and improved patient satisfaction. Strong interpersonal skills and a commitment to professional growth, with a demonstrated ability to work independently and adapt to new challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Prime Therapeutics LLC
Shreveport, Louisiana
03.2025 - Current
- Managed pharmacy benefit programs to facilitate efficient medication access.
- Collaborated with healthcare providers to enhance patient medication therapies.
- Processed claims and resolved issues with insurance companies to secure timely payments.
- Researched complex medical claims discrepancies between payers and providers as required.
- Coordinated communications among pharmacies, insurers, employers, and members regarding plan updates.
- Entered and processed patient prescriptions accurately in company system.
- Collaborated across departments to ensure precise claim form processing.
- Reviewed claims data for accuracy before submission to third-party payers.
Certified Pharmacy Technician (CPhT)
Tara Pharmacy SE, LLC
Shreveport, US
01.2024 - 12.2024
- Collaborated with pharmacists and technicians to deliver medications to nursing homes in northern Louisiana.
- Processed prescriptions through insurance systems efficiently to ensure timely delivery of medications.
- Filled medication cards consistently, maintaining accuracy and compliance with regulations.
- Maintained comprehensive IV kits and emergency medicine supplies for nursing facilities.
- Facilitated frequent communication with nursing home staff to address needs promptly.
- Established and sustained productive relationships with drug providers and delivery personnel.
- Recorded inventory data, receipts, and deliveries using diverse digital platforms.
Certified Pharmacy Technician (CPhT)
Specialists Hospital Shreveport, LLC
Shreveport, US
04.2023 - 12.2023
- Managed medication and fluid inventory for operating rooms, pre-op, post-op, and recovery suites.
- Tracked antibiotics and controlled substances daily to ensure compliance.
- Utilized computer systems for efficient management of inventory processes.
- Provided technical support during installation and configuration of medication disbursement equipment.
- Ensured proper storage and security conditions for pharmaceutical products.
- Received incoming supplies, verified quantities against invoices, and monitored expiration dates.
- Informed supervisors of stock needs and shortages for timely replenishment.
- Transferred medications to sterile syringes using aseptic techniques to maintain safety standards.
Certified Pharmacy Technician
Brookshire Brothers
Huntsville, US
01.2022 - 12.2022
- Ordered, labeled, and counted stock of medications, chemicals, or supplies, and entered inventory data into the computer.
- Maintained proper storage and security conditions for drugs.
- Assisted customers by answering simple questions, locating items, or referring them to the pharmacist for medication information.
- Operated cash registers to accept payment from customers.
- Provided customers with information about the uses, effects, and interactions of drugs, and out-of-stock items.
- Unpacked, sorted, counted, and labeled incoming merchandise, including items requiring special handling, or refrigeration.
- Calculated anticipated drug usage for a prescribed period.
- Performed clerical tasks, such as filing, compiling, and maintaining prescription records, or composing letters.
- Prepared, maintained, and recorded records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
Head Waitress
Westwood Shores
Trinity, US
01.2019 - 03.2020
- Trained incoming staff on restaurant practices and procedures to enhance productivity.
- Coordinated dining room personnel activities to ensure prompt service to patrons.
- Executed opening, closing, and shift change duties to maintain operational efficiency.
- Updated staff on menu changes to provide accurate information to customers.
- Assisted customers in selecting meals based on preferences and dietary needs.
- Tracked sales data to identify unpopular or less profitable menu items.
- Scheduled facilities and catering services for events, negotiating arrangements with clients.
- Organized training programs, resolved personnel issues, and evaluated employee performance.
Head Event Coordinator/Lead Caterer
Aramark
Searcy, US
01.2017 - 07.2018
- Successfully set up, managed, and dismantled events including weddings and conferences.
- Transported fragile and perishable items to ensure safe delivery.
- Maintained strict adherence to schedules to optimize event flow.
- Worked overtime to achieve high levels of customer satisfaction.
- Addressed specific client requests with exceptional service for successful events.
- Reviewed menus and analyzed recipes to accurately determine costs and pricing.
- Conducted taste tests to verify food quality and flavor standards.
- Monitored compliance with liquor regulations among employees and patrons.
Education
Associate of Science - Healthcare Administration
Martinsburg College
Martinsburg, WV05-2025
Skills
- Pharmacy expertise
- Customer service
- Multitasking abilities
- Cash handling
- Computer proficiency
- QS1 software
- Genesys platform
- FirstTrax system
- Time management
- Communication skills
- Attention to detail
- Flexibility
Certification
- CPhT License, Louisiana
- CPhT License, Texas
- CPhT License, National (PTCB)
References
- Hershel Brown, Staff Pharmacist, (504)-628-8212
- Michael McBride, Staff Pharmacist, (318)-207-1034
- Sarah Resor, College Advisor/Mentor, (304)-945-0660
Timeline
Clinical Pharmacy Technician
Prime Therapeutics LLC
03.2025 - Current
Certified Pharmacy Technician (CPhT)
Tara Pharmacy SE, LLC
01.2024 - 12.2024
Certified Pharmacy Technician (CPhT)
Specialists Hospital Shreveport, LLC
04.2023 - 12.2023
Certified Pharmacy Technician
Brookshire Brothers
01.2022 - 12.2022
Head Waitress
Westwood Shores
01.2019 - 03.2020
Head Event Coordinator/Lead Caterer
Aramark
01.2017 - 07.2018
Associate of Science - Healthcare Administration
Martinsburg College