Maggie McSweeney
Southgate
Summary
Dynamic sales associate with experience in delivering exceptional customer service and upselling products. Known for effective time management and team collaboration, consistently achieving sales targets and enhancing customer experiences.
Overview
3
3
years of professional experience
Work History
Waitress
IHOP
Woodhaven
10.2025 - Current
- Greeted and seated customers in a friendly manner.
- Assisted in maintaining cleanliness of dining area.
- Handled customer inquiries and resolved issues calmly.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress
Applebee's Grill + Bar
Woodhaven
12.2024 - Current
- Delivered food and beverages to tables efficiently.
- Communicated daily specials to customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Participated in team meetings to discuss new menu items or changes in policy.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Resident Assistant
American House
Southgate
03.2024 - 01.2025
- Developed trusting relationships with residents through active listening.
- Maintained cleanliness and organization of dining space during shifts.
- Served as positive role model for diverse group of individuals.
Waitress
Malliesgrill
Southgate
03.2024 - 12.2024
- Took customer orders accurately and promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Sales Associate
Forever 21
Taylor
02.2023 - 01.2024
- Operated cash register and processed transactions accurately.
- Restocked merchandise and organized displays for optimal visibility.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Henry Ford College
Dearborn, MISkills
- Customer service
- Communication skills
- Sales techniques
- Cash handling
- Time management
- Upselling
- Team collaboration
- Problem resolution
References
References available upon request.
Timeline
Waitress
IHOP
10.2025 - Current
Waitress
Applebee's Grill + Bar
12.2024 - Current
Resident Assistant
American House
03.2024 - 01.2025
Waitress
Malliesgrill
03.2024 - 12.2024
Sales Associate
Forever 21
02.2023 - 01.2024
High School Diploma -
Henry Ford College