Maggie Medee
Obetz,OH
Summary
Global support specialist with strong focus on team collaboration and achieving results. Possess proven track record in troubleshooting, customer service, and technical support. Adept at adapting to changing needs, ensuring reliability and efficiency in every task. Skilled in communication, problem-solving, and multi-tasking, ready to make significant impact.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with solid background in ensuring text accuracy and coherence. Skilled in grammar, syntax, and style consistency. Demonstrates strong focus on team collaboration and achieving results. Adaptable and reliable, with keen eye for detail and excellent communication skills.
Overview
19
19
years of professional experience
Work History
Global Support Specialist/ Letter Reviewer
Bread Financial
07.2012 - Current
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Reduced turnaround time for reviews by effectively prioritizing tasks and managing deadlines.
- Supported continuous improvement initiatives by actively participating in team meetings, trainings, and workshops focused on enhancing reviewer skills and processes.
- Improved team productivity by streamlining document review processes.
- Checked and corrected grammatical and spelling errors in diverse documents.
- Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
Technical Support
Dish Network
09.2008 - 08.2011
- Provided technical support during critical situations, minimizing disruptions to daily operations.
- Resolved complex connectivity problems through thorough troubleshooting and effective communication with customers.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Ensured a high level of customer satisfaction with prompt resolution of software, hardware, and network problems.
Travel Specialist Lead Mentor
Affinion
01.2006 - 09.2008
- Trained new hires and helped maintain the team performance
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Education
Medical Billing and Coding Certification -
Fortis College
Westerville, OH06.2009
Technical School - Medical Assisting Certification
Bradford school
Columbus, OH09.2003
Skills
- Time management
- Problem solving
- Multitasking
- Detail oriented
- Presentation skills
- Verbal communication
- Customer relationship management
- Call center experience
- Written communication
- Quality control
- Remote work experience
- Proofreading experience
- Interpersonal and written communication
- Active listening
- Critical thinking
- Data entry
- Customer service
- Relationship building
- Teamwork and collaboration
- Problem-solving
Qualification Profile
Work well with others and a great team player, Time management and problem solving skills, Great at multitasking and detail oriented, Maintain great customer service etiquette while assisting customers, Capable of learning new information quickly, Presentation and project management skills, Verbal and written communication skills, Microsoft office (Word, Excel, PowerPoint, Outlook), Trained in V-Cars and Nagui/Snap, Cross trained in multiple areas, Teach Bible Study at Elgise de Santife, Head of Spiritual Dance team (Choreograph and teach dances)
Timeline
Global Support Specialist/ Letter Reviewer
Bread Financial
07.2012 - Current
Technical Support
Dish Network
09.2008 - 08.2011
Travel Specialist Lead Mentor
Affinion
01.2006 - 09.2008
Technical School - Medical Assisting Certification
Bradford school
Medical Billing and Coding Certification -
Fortis College
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