Maggie Moon-Hendrix
Fort Cavazos,TX
Summary
Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings with the ability to communicate and work under pressure. Competent in medical regulations and policies, offering strong dedication to informed patient care and administrative excellence. Proven history of superior performance at both individual and team levels. Committed to adaptability and reliability. Eager to leverage these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Defense Health Agency
08.2023 - Current
- Largest Soldier Medicine Clinic in the country, servicing 50,000 service members
- Head of Transient Care nursing with a diverse patient assessment and policies overseeing Active Duty, National Guard, and Reservist in the Army, Marine Corp, Air Force, and Navy
- Solo triaging and patient screening in a very fast-paced work environment, seeing a patient every 15min from 0700-1530
- Assist military providers with outpatient treatment and procedures
- Obtained client medical history, medication information, symptoms, and allergies
- Knowledge of EMR systems Revenue Cycle and PowerChart
- Offer instruction to 68W on Combat Lifesaver/First Responder training
- CPR, administering IVs, EKGs, processing and collecting specimens, and taking vital signs.
- Dressing wounds
- Administering shots and medications.
- Managing health records
- Placing profiles with MEDPROS and DOD referrals.
- Knowledge of MODS, Medical Readiness, clearing for PCS/ETS/Chapter/Retirement of service members
- Knowledge of ADTMC (Algorithm Directed Troop Medical Care) and JKO
- Understanding of SOPs and federal regulations
Clinic Supervisor
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
- Assists in the training of new hires/technical students within the department
- Assumes responsibility for late shift coverage, and remains flexible in all shift coverage and overtime as necessary
- Manager to resolve, review concerns, and resolve issue in a timely manner
- Performs other related duties which may be inclusive, but not listed in position job description
- Promotes the provision of cost-effective, high-quality health care services to patients
- Remain in constant communication with the Clinic Manager to update and collaborate regarding all clinic areas
- Works collaboratively with physicians and staff to improve optimize efficient and effective operations
- Performs several tasks simultaneously during peak work situations
- Provide clinical and administrative support for providers, patients, and office operations.
Inventory Lead
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
- Chosen as "best Inventory Lead" out of NLUC's San Antonio and Austin regions with 30+ clinics
- Assist with daily shift-start meetings
- Communicate with various departments, to provide, receive information, resolve questions and issues
- Monitors/Execute special projects, provide reporting and ensure quick return
- Oversight of formulary changes initiating drug location moves
- Processing Drug Recalls and Quarantines
- Receiving shipments
- Reconciling tote receiving/put away variances, reporting overage/shortage issues to the DC and Finance
- Responsible for reporting counts for assigned departments to management
- Train, provide direction and coordinate schedules and activities of assigned personnel
- Analysis and reporting monthly, quarterly, and yearly inventory levels.
Non-Certified Radiology Technologist
NEXT LEVEL URGENT CARE
09.2022 - 06.2023
- Adheres to safety/infection control guidelines and standards while setting up sterile fields and working in the procedure area
- Assist with maintaining inventory for procedure area supplies and work area
- Assist with the completion of clinical records, perform patient data entry and ensure proper patient identification on x-ray films
- Follows all safety standards and work practices in the workplace
- Uses radiation safety and practices when operating radiologic equipment that emits radiation
- Comprehensive knowledge of radiology principles and practices including anatomy and physiology, radiation protection and physics, radiographic positioning, surgical and nursing procedures
- Maintains radiographic equipment and x-ray rooms in proper working condition
- Reports malfunctions and necessary repairs to supervisory personnel.
Lead Certified Medical Assistant
NEXT LEVEL URGENT CARE
08.2022 - 06.2023
- Use of technology to assist with all aspects of patient care; electronic health record documentation, disease registry, documentation prompts and standing order protocols
- Led the front-desk operations and was responsible for scheduling 100% of patient visits
- Responsible for collection and documentation of patient information to include vital signs, chief complaint, review of medications, allergies, health risk screen information, status of extended care benefits and other services
- Provides support to the provider during clinic by assisting with phone calls and faxes
- Managed inventory for front office and medical supplies
- Assist with exams and procedures, administer medications, and perform tests under the supervision of a licensed medical provider
- Directed 35+ daily patients in an acute care setting
- Uses independent judgment and initiative under pressure in a variety of situations when performing patient exams.
Lead Phlebotomist
ENCOMPASS HEALTH REHABILITATION HOSPITAL
10.2021 - 07.2022
- Performs accurate chart preparation, including all necessary diagnostic results, consult notes, hospital records
- Worked directly with medical providers and clinical managers/staff
- Provides a positive customer service rapport and interacts in a pleasant, courteous and cordial manner with co-workers and patients at all times
- Printing and reconciliation of all Un-received/Pending Reports
- Ordering all Add-On-Tests received in the department
- High-rate of patients in geriatrics, cancer, and dialysis
- Communicates results and/or provides instructions as directed by the Clinician in person or via the phone
- Maintains records of tests performed and blood samples taken
- Perform special tests such as clotting time, bleeding time and glucose tolerance tests and report test results.
Medical Lab Tech
IMPACT HEALTH LABS
02.2021 - 09.2021
- Follows the laboratory procedures for specimen handling and processing, test analyses, reporting, and maintaining records of patient results
- Sends specimens to reference laboratories for any testing not performed in house
- Processes incoming orders for lab testing including reference laboratory specimens
- Maintains supplies levels
- Participates in meetings, committees and continuing education to improve both individual departmental and organizational performance
- Performs and documents QC.
Education
Bachelor of Science - Nursing Science
Western Governors University
Salt Lake City, UT05-2026
Some College (No Degree) -
BERKELEY COLLEGE WOODLAND PARK
Woodland Park, NJ Microbiology - Pre-Med
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
01.2018
Skills
- Electronic Medical Record (EMR) software's: Revenue Cycle, PowerChart, Athenahealth, Allscripts, MedBridge
- Proficient in reading EKGs, administering IVs, performing casting/splinting, suture removal, and IM injections
- Knowledge of medication formulary
- DOT and NON-DOT OMET and WORK COMP proficiency
- Vast understanding of HIPPA and OSHA regulations
- Microsoft Word, Excel, PowerPoint communications
- Communication
- Leadership
- Administrative skills
- Knowledge of military medicine such as MEDPROS, ADTMC, JKO, and federal SOPs/policies/regulations
- Inventory and supply management
- Insurance confirmation
Certification
- Nationally Registered Certified Medical Assistant (NRCMA), 2024
- Non-Certified Radiology Technologist (NCT), NCR02004438, 06/30/2024
- Certified Phlebotomist (PBT), 2016
- Basic Life Support (BLS), 2024
- CPR and First-Aid (AED), 2024
Timeline
Certified Medical Assistant
Defense Health Agency
08.2023 - Current
Clinic Supervisor
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
Inventory Lead
NEXT LEVEL URGENT CARE
11.2022 - 06.2023
Non-Certified Radiology Technologist
NEXT LEVEL URGENT CARE
09.2022 - 06.2023
Lead Certified Medical Assistant
NEXT LEVEL URGENT CARE
08.2022 - 06.2023
Lead Phlebotomist
ENCOMPASS HEALTH REHABILITATION HOSPITAL
10.2021 - 07.2022
Medical Lab Tech
IMPACT HEALTH LABS
02.2021 - 09.2021
Bachelor of Science - Nursing Science
Western Governors University
Some College (No Degree) -
BERKELEY COLLEGE WOODLAND PARK
Microbiology - Pre-Med
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE
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