Maggie Nussbaum
TRU PACE
Boulder,CO
6
years of professional experience
Compassionate Clinical Support Specialist with vast healthcare experience in ABA therapy, as well as Medicaid/Medicare, and Colorado PACE program. Communicates effectively with healthcare providers, patients, and families. Ensures regulatory compliance and safeguards sensitive information while supporting high-quality patient care in fast-paced environments. Proven ability to enhance intake processes, fostering positive client experiences and streamlining operations. Renowned for collaborative spirit and adaptability in dynamic environments.
Work History
Intake Specialist
8 Months- Coordinated assessments and scheduled enrollment appointments with clinical and interdisciplinary teams.
- Managed participant intake workflows, verifying eligibility, referrals, and required documentation.
- Reviewed applications for completeness, accuracy, and compliance with PACE requirements.
- Tracked intake cases in EHR systems, maintaining organized records and timely updates.
- Utilized Zoho and PCO to enter information about referrals, including detailed notes.
- Communicated with families, providers, and community partners to gather supporting information.
- Participated and presented during community events to other medical providers, potential referrals, and families with clear and concise language.
- Strengthened and successfully added new referrals to the enrollment pipeline.
- Assisted with Medicaid redeterminations including submitting them to Kemberton, picking up and verifying eligible documents from participants and families, and assisting families in retrieving the documents needed.
- Improved intake efficiency by streamlining handoffs between referral, assessment, and enrollment stages.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake forms on both PCO and Zoho.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Knowledgeable about Medicaid Long Term Care qualifications and processes.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Administrative Assistant
5 Months- Provided front-desk and administrative support in a healthcare setting serving an elderly population, ensuring a welcoming, respectful, and patient-centered environment
- Greeted and signed in participants daily, ensuring strict confidentiality and HIPAA compliance to foster trust and security
- Served as a consistent and reliable point of communication for participants, families, clinical staff, and transportation teams
- Answered multi-line phones, screened inquiries, and accurately transferred calls to appropriate departments
- Prepared, organized, and mailed letters and official correspondence in a timely and confidential manner
- Streamlined daily transportation manifests, improving accuracy, efficiency, and on-time coordination for participant transport
- Managed competing administrative priorities in fast-paced healthcare environment, ensuring smooth operations and effective support
- Utilized PACE Logic and Greenway systems to document, track, and support participant services
- Applied expert people skills to calmly diffuse challenging situations and address participant concerns with empathy and professionalism
- Built trusting relationships with elderly participants through clear communication, patience, and compassionate support
- Consistently completed tasks accurately and on time, building a reputation for reliability and follow-through among team members
- Maintained a strong work ethic while supporting interdisciplinary healthcare teams and adapting to daily operational needs
- Applied Excel skills to manage and organize information efficiently
Registered Behavioral Technician (RBT) and Assistant Office Manager
11 Months- Implementing behavior intervention plans developed by a Board Certified Behavior Analyst (BCBA).
- Collected and analyzed data on client behavior and progress to inform treatment adjustments.
- Assisted in assessing clients’ needs and skills to tailor intervention strategies.
- Providing direct support to clients in various settings.
- Maintaining client confidentiality (HIPAA) and adhering to ethical guidelines.
- Communicating effectively with clients, families, and team members.
- Participating in training and professional development opportunities.
- Skill acquisition and reinforcement strategies
- Discrete Trial Training (DTT) and Natural Environment Teaching (NET)
- De-escalation and behavior management techniques
- Coordinated communication between families and clinicians to ensure comprehensive client care.
- Scheduling appointments and staff sessions
- Managing client intake and documentation
- Verifying insurance and billing support
- Coordinating with families and clinicians
- Maintaining HIPAA compliance and confidentiality
- Office organization and supply management
- Basic bookkeeping and payment processing
- Proficiency with clinic software (CentralReach, Rethink, Theranest)
- Handling phone calls, emails, and client communication
- Supporting staff onboarding and training logistics
Customer Service Representative
3 Years 6 Months- Address customer inquiries and offer insightful solutions to maintain a high level of customer satisfaction.
- Addressed customer inquiries and provided tailored solutions, enhancing customer satisfaction and loyalty.
- Assisted in-house florist by arranging floral displays for events and assisting to the visual marketing team helping to coordinate engaging product displays.
- Handled point of sale systems and ensured accurate cash register balances.
- Demonstrated compassion and attention to detail while assisting diverse customer needs, fostering a welcoming environment.
Education
Bachelor's - English
Skills
Data management
Data entry
Assertiveness
Progress reporting
Follow-up skills
Medicaid eligibility
Empathetic communication
Compassionate communication
Accomplishments
- Supported and streamlined a strong pipeline for enrollment, netting at least 1 participant per month.
- Supervised a group of 12 individuals as editor of a creative magazine, including design composition and proficient writing.
- Coordinated educational workshops to enhance staff understanding and compliance within the ABA and Early Start Denver Model community.
Timeline
Intake Specialist
TRU PACE
02.2026 - CurrentRead More
Administrative Assistant
TRU PACE Community Care
09.2025 - 02.2026Read More
Registered Behavioral Technician (RBT) and Assistant Office Manager
Soar Autism Center
10.2024 - 09.2025Read More
Customer Service Representative
Whole Foods Market
03.2021 - 09.2024Read More
Metropolitan State University of Denver
Bachelor's from English
Read More