Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Maggie Olivera

Pembroke Pines,FL

Summary

Dynamic leader with extensive experience at Memorial Hospital West, recognized for excellence in strategic planning and financial analysis. Successfully led initiatives that improved operational efficiency and enhanced team collaboration, resulting in a measurable increase in customer satisfaction. Instrumental in developing and implementing the Moffitt BMT Program through cross-functional collaboration, establishing comprehensive policies and procedures. Skilled in employee training and budget management, driving organizational success with innovative problem-solving and effective communication.

Overview

19
19
years of professional experience

Work History

Director of Patient Financial Services and Telecom

Memorial Hospital West
Pembroke Pines, FL
02.2021 - Current
  • Developed and implemented strategic plans to ensure organizational goals were met.
  • Oversaw strategic planning and implementation to ensure organizational goals were met.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Managed annual budgeting process, including forecasting and financial planning.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Patient Financial Services Assistant Director

Memorial Hospital West
Pembroke Pines, FL
12.2018 - 02.2021
  • Managed the daily operations of Patient Financial Services, ensuring compliance with all relevant laws and regulations.
  • Developed strategies to improve patient financial services processes and procedures.
  • Facilitated resolution of patient billing inquiries and complaints in a timely manner.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Worked closely with the billing department staff to ensure that all bills were paid promptly and accurately according to contractual agreements with payers.
  • Coordinated efforts between internal teams responsible for implementing changes related to patient financial services systems or software applications.
  • Created monthly financial reports to track key performance metrics such as revenue cycle productivity and collection rates.

Patient Financial Services Manager

Memorial Hospital West
Pembroke Pines, FL
10.2014 - 12.2018
  • Assisted in resolving discrepancies between patients' bills and their insurance coverage plans.
  • Managed the daily operations of Patient Financial Services, ensuring compliance with all relevant laws and regulations.
  • Developed strategies to improve patient financial services processes and procedures.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Worked closely with the billing department staff to ensure that all bills were paid promptly and accurately according to contractual agreements with payers.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Implemented new policies related to payment processing and collections activities.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Patient Financial Services Representative

Memorial Hospital West
Pembroke Pines, FL
05.2006 - 07.2013
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured HIPAA compliance when handling confidential patient information.
  • Verified eligibility for patients prior to appointment scheduling.
  • Provided exceptional customer service by addressing patient concerns promptly and professionally.
  • Provided support to other staff members as needed during peak times of activity.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

High School Diploma -

American High School
Hialeah, FL
06-2002

Skills

  • Strategic planning
  • Financial analysis
  • Budget management
  • Operational efficiency
  • Employee training
  • Customer service
  • Team building

Accomplishments

  • Memorial's HLCP Program
  • Memorial's Mentorship Program

References

References available upon request.

Timeline

Director of Patient Financial Services and Telecom

Memorial Hospital West
02.2021 - Current

Patient Financial Services Assistant Director

Memorial Hospital West
12.2018 - 02.2021

Patient Financial Services Manager

Memorial Hospital West
10.2014 - 12.2018

Patient Financial Services Representative

Memorial Hospital West
05.2006 - 07.2013

High School Diploma -

American High School

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Maggie Olivera