Maggie Overton
Cameron,NC
Summary
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
1
1
year of professional experience
Work History
Head Hostess
Country club of North Carolina
Pinehurst, North Carolina
05.2023 - Current
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Provided excellent customer service to ensure guest satisfaction.
- Maintained accurate records of reservations and wait times.
- Trained new staff on proper hosting procedures and policies.
- Ensured that the dining room was always clean, organized, and presentable.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Anticipated potential problems and took appropriate action to prevent them from occurring.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Education
High School Diploma -
Union Pines High School
Cameron, NC06-2024
Skills
- Greeting and seating
- Reservation setting
- Salesmanship
- Team Management
- Guest service
- Computer skills
- Communication
Timeline
Head Hostess
Country club of North Carolina
05.2023 - Current
High School Diploma -
Union Pines High School