Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maggie Pape

Woodbury,MN

Summary

Friendly and hardworking front of house assistant and banquet staff member with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues.

Overview

2
2
years of professional experience

Work History

Front of House Assistant

TST Creative Catering
St. Paul, MN
03.2023 - Current
  • Greeted and talked pleasantly with customers to promote positive image for business.
  • Managed reservations by phone, email or other means as required.
  • Greeted customers warmly and answered any questions they had.
  • Took to-go phone orders from guests following outlined procedures.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.

Banquet Server

TST Creative Catering
St Paul, MN
01.2022 - Current
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Followed proper sanitation guidelines when handling food items.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Carried trays of food items from kitchen to dining areas.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Replenished buffet lines with fresh foods as needed.
  • Cleared away used plates and utensils following end of meal service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Kitchen Staff Member

Pezzo's Pizzaria
Woodbury, MN
10.2021 - 03.2022
  • Assisted cook team by preparing pizzas, sandwiches and salads.
  • Distributed food to waiters and waitresses to serve customers.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
  • Recognized by management for providing exceptional customer service.

Education

East Ridge High School
Woodbury, MN
06-2024

Skills

  • Money Handling
  • Table Setting Arrangements
  • High-Volume Dining
  • Menu Item Memorization
  • Buffet Setup and Takedown
  • Banquet Coordination

Timeline

Front of House Assistant

TST Creative Catering
03.2023 - Current

Banquet Server

TST Creative Catering
01.2022 - Current

Kitchen Staff Member

Pezzo's Pizzaria
10.2021 - 03.2022

East Ridge High School

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Maggie Pape