Motivated individual with experience in customer service, marketing and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Multi-Unit Inside Sales Representative
Gordon Food Service
07.2022 - Current
Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions for 300+ customers
Coordinated with account managers and account coordinators on daily customers needs
Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Onboard new customers and set up up ordering services and delivery schedules
Worked with Supply Chains specialists on timing purchase orders for customer product availability
Work daily with multiple software systems
Patient Referral Coordinator
Trinity Health - Lacks Cancer Center
11.2019 - 06.2022
Streamlined referral processes for improved patient satisfaction and reduced wait times.
Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
Maintained strong relationships with referring physicians, resulting in increased referral volume.
Read and interpret clinical documentation for insurance authorizations
Collaborated with interventional radiology, radiation oncology and central scheduling department to schedule advanced radiation treatment procedures
Schedule consultations, follow-up appointments and ct simulations within two different charting systems; Epic and Mosaiq
Freelance Marketing Consultant
University Of Michigan Health West
01.2016 - 04.2017
Collaborated with marketing team on planning and execution of Metro Health University of Michigan Affiliation event - January 2017
Created social media campaigns to increase patient population over multiple service lines
Worked well in team setting, providing support and guidance.
Managed hospital Facebook page, Twitter and wrote articles for Live Healthy Blog
Created monthly media reports given to hospital board members
Project manager on various aspects of successful Nursing Recruitment campaign - November 2016
Drafted press releases for internal communications team
Education
Bachelor of Science - Healthcare Marketing
Ferris State University
Big Rapids, MI
04.2019
Skills
Attention to Detail
Customer Service
Relationship Building
Issue Resolution
Email and Phone Etiquette
Analytical Problem Solver
Project Coordination
Tools & Software's
Healthcare Systems - Epic, Mosaiq
ERP - SAP
General - Microsoft Suite
Timeline
Multi-Unit Inside Sales Representative
Gordon Food Service
07.2022 - Current
Patient Referral Coordinator
Trinity Health - Lacks Cancer Center
11.2019 - 06.2022
Freelance Marketing Consultant
University Of Michigan Health West
01.2016 - 04.2017
Bachelor of Science - Healthcare Marketing
Ferris State University
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