Summary
Overview
Work History
Education
Skills
Tools & Software's
Timeline
Generic

Maggie Patterson

Caledonia,MI

Summary

Motivated individual with experience in customer service, marketing and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Multi-Unit Inside Sales Representative

Gordon Food Service
2022.07 - Current
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions for 300+ customers
  • Coordinated with account managers and account coordinators on daily customers needs
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Onboard new customers and set up up ordering services and delivery schedules
  • Worked with Supply Chains specialists on timing purchase orders for customer product availability
  • Work daily with multiple software systems

Patient Referral Coordinator

Trinity Health - Lacks Cancer Center
2019.11 - 2022.06
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Read and interpret clinical documentation for insurance authorizations
  • Collaborated with interventional radiology, radiation oncology and central scheduling department to schedule advanced radiation treatment procedures
  • Schedule consultations, follow-up appointments and ct simulations within two different charting systems; Epic and Mosaiq

Freelance Marketing Consultant

University Of Michigan Health West
2016.01 - 2017.04


  • Collaborated with marketing team on planning and execution of Metro Health University of Michigan Affiliation event - January 2017
  • Created social media campaigns to increase patient population over multiple service lines
  • Worked well in team setting, providing support and guidance.
  • Managed hospital Facebook page, Twitter and wrote articles for Live Healthy Blog
  • Created monthly media reports given to hospital board members
  • Project manager on various aspects of successful Nursing Recruitment campaign - November 2016
  • Drafted press releases for internal communications team

Education

Bachelor of Science - Healthcare Marketing

Ferris State University
Big Rapids, MI
04.2019

Skills

  • Attention to Detail
  • Customer Service
  • Relationship Building
  • Issue Resolution
  • Email and Phone Etiquette
  • Analytical Problem Solver
  • Project Coordination

Tools & Software's

  • Healthcare Systems - Epic, Mosaiq
  • ERP - SAP
  • General - Microsoft Suite

Timeline

Multi-Unit Inside Sales Representative

Gordon Food Service
2022.07 - Current

Patient Referral Coordinator

Trinity Health - Lacks Cancer Center
2019.11 - 2022.06

Freelance Marketing Consultant

University Of Michigan Health West
2016.01 - 2017.04

Bachelor of Science - Healthcare Marketing

Ferris State University
Maggie Patterson