Maggie Patterson
Caledonia,MI
Summary
Motivated individual with experience in customer service, marketing and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Multi-Unit Inside Sales Representative
Gordon Food Service
07.2022 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions for 300+ customers
- Coordinated with account managers and account coordinators on daily customers needs
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Onboard new customers and set up up ordering services and delivery schedules
- Worked with Supply Chains specialists on timing purchase orders for customer product availability
- Work daily with multiple software systems
Patient Referral Coordinator
Trinity Health - Lacks Cancer Center
11.2019 - 06.2022
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
- Maintained strong relationships with referring physicians, resulting in increased referral volume.
- Read and interpret clinical documentation for insurance authorizations
- Collaborated with interventional radiology, radiation oncology and central scheduling department to schedule advanced radiation treatment procedures
- Schedule consultations, follow-up appointments and ct simulations within two different charting systems; Epic and Mosaiq
Freelance Marketing Consultant
University Of Michigan Health West
01.2016 - 04.2017
- Collaborated with marketing team on planning and execution of Metro Health University of Michigan Affiliation event - January 2017
- Created social media campaigns to increase patient population over multiple service lines
- Worked well in team setting, providing support and guidance.
- Managed hospital Facebook page, Twitter and wrote articles for Live Healthy Blog
- Created monthly media reports given to hospital board members
- Project manager on various aspects of successful Nursing Recruitment campaign - November 2016
- Drafted press releases for internal communications team
Education
Bachelor of Science - Healthcare Marketing
Ferris State University
Big Rapids, MI04.2019
Skills
- Attention to Detail
- Customer Service
- Relationship Building
- Issue Resolution
- Email and Phone Etiquette
- Analytical Problem Solver
- Project Coordination
Tools & Software's
- Healthcare Systems - Epic, Mosaiq
- ERP - SAP
- General - Microsoft Suite
Timeline
Multi-Unit Inside Sales Representative
Gordon Food Service
07.2022 - Current
Patient Referral Coordinator
Trinity Health - Lacks Cancer Center
11.2019 - 06.2022
Freelance Marketing Consultant
University Of Michigan Health West
01.2016 - 04.2017
Bachelor of Science - Healthcare Marketing
Ferris State University
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