Maggie Ruiz
Austin,TX
Summary
Driven and tenacious sales management professional with strategic and analytical approach to solving problems. Highly effective mentor driven to assess individual and group performance to implement improvements. Exceptional record of building relationships, and accomplishing sales targets. Authentic empathic with motivational leadership style. Successful at improving sales procedures with collaborating with business partners to streamline and strengthen processes.
Overview
8
8
years of professional experience
Work History
Principal Agent
Redfin
Austin, TX
02.2022 - Current
- Developed and delivered sales strategies to homeowners and buyers looking to buy or sell residential properties in Austin area while cross-selling products to drive revenue.
- Developed polished and successful sales presentations highlighting product benefits, quality, and advantages against competitors.
- Educated clients on current market conditions, and requirements.
- Identified value-added solutions to complex problems and leveraged cross-selling and trends in industry to drive revenue.
- Established positive flow of communication with cooperating agents, clients, and partners involved in closing transactions.
- Built and established new business opportunities and closed well over 300 transactions, and $120M+ in production.
Team Manager
Redfin
Austin, TX
02.2021 - 02.2022
- Cultivated collaborative and winning culture while driving excellence with focus on customer advocacy, and productivity while inspiring staff to solve challenges by developing growth mindset.
- Coached agents in successful selling methods including cross-selling to drive revenue.
- Monitored customer buying and selling trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Collaborated with internal stakeholders to improve processes.
- Monitored metrics to assess performance and implement continuous improvements.
- Evaluated employee performance on weekly basis and coached and trained up to 20 team members, increasing quality of work, employee motivation, and overall client satisfaction.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity. Set clear and measurable goals, action plans, and follow-up procedures.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations.
- Facilitated meetings to communicate team performance goals and results.
- Interview, train, and retain top-producing agents, shadow and coach to sharpen skills and grow business, implement new initiatives, measure performance through key metrics
- Developed and delivered new-hire training increasing new-hire retention, and quick ramp-up process.
Principal Agent
Redfin
Austin, TX
08.2018 - 02.2021
- Highest level field agent; served as mentor and exemplify Redfin values.
- Build relationships while advocating for home buyers and sellers.
- Using Redfin's technology, provide comprehensive data on market conditions, empowering clients during home buying/selling process.
- Provide market expertise, transactional guidance, and support to ensure full understanding of processes
- Participated in new product testing and provided feedback from field perspective and made recommendations for change.
REALTOR
Self Employed
Austin, TX
07.2014 - 08.2018
- TX Licensed since 2014 | #643306
Education
Some College (No Degree) -
Grossmont College
El Cajon, CASkills
- Sales Leadership & Management
- Strategic Development
- Communication & Presentation
- Market & Competitor Analysis
- Relationship Building
- Hiring & Onboarding
- Performance Monitoring & Evaluation
- Data Analysis
- Risk Mitigation Strategies
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
- Data Analysis
- Risk Mitigation Strategies
- Contract Review and Negotiation
Timeline
Principal Agent
Redfin
02.2022 - Current
Team Manager
Redfin
02.2021 - 02.2022
Principal Agent
Redfin
08.2018 - 02.2021
REALTOR
Self Employed
07.2014 - 08.2018
Some College (No Degree) -
Grossmont College
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