Maggie Singer
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Insurance Agent
Rinehart Insurance Agency
11.2023 - Current
- Build strong relationships with clients through consistent communication and excellent customer service.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Efficiently manage policy renewals, ensuring timely processing and accurate coverage updates.
- Assist clients in navigating the often complex claims process, ensuring they receive fair and timely resolutions.
- Quote and prepare insurance policies tailored to each prospect's needs.
Customer Service Agent
CSI Insurance LLC
06.2022 - 11.2023
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Assisted customers with completing insurance documents to avoid missed information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Merchandising Specialist
Lowes Home Improvement
02.2021 - 06.2023
- Arranged merchandise in alignment with store planogram.
- Changed displays to reflect new promotions.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Maintained product inventory and reordered items.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Lead Teacher, Toddler Room
M1 Kids Academy
01.2020 - 03.2021
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Education
Property & Casualty Insurance License -
Hondros College of Business
Westerville, OH08.2022
High School Diploma -
Northmor High School
Galion, OH06.2019
Skills
- Customer Relationship Management
- Billing Inquiries
- Microsoft Office
- Servicing Policies
- Electronic Filing
- Policy Knowledge
- Client Retention
- Policy Writing
- Claim Filing
- Quoting
Timeline
Insurance Agent
Rinehart Insurance Agency
11.2023 - Current
Customer Service Agent
CSI Insurance LLC
06.2022 - 11.2023
Merchandising Specialist
Lowes Home Improvement
02.2021 - 06.2023
Lead Teacher, Toddler Room
M1 Kids Academy
01.2020 - 03.2021
Property & Casualty Insurance License -
Hondros College of Business
High School Diploma -
Northmor High School
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