Maggie Welsh

• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Supervised day-to-day operations to meet performance, quality and service expectations.

Learned and demonstrated full knowledge of game room procession and reset, and trained staff on rooms.

Ran and supervised front counter, making bookings and interacting with guests as well as handling cash transactions and suggestive selling merchandise.

Handled emergency prop breaks and fixed room delays for guests with customer recovery in mind.

Cultivated a productiv environment while maintaining a positive atmosphere for staff.