Maggie Whiteley
Rogers,AR
Summary
Diligent banking professional with proven track record in delivering exceptional customer service and overseeing daily banking operations. Successfully managed high-volume transactions and resolved customer inquiries efficiently. Demonstrated proficiency in cash handling and team leadership. Skilled in financial accuracy and customer service excellence, driving positive outcomes and revenue growth.
Overview
22
22
years of professional experience
Work History
Senior Retail Sales Representative
Dillards Department Store
11.2007 - Current
- Increased average transaction value by upselling and cross-selling relevant products to customers.
- Trained and mentored new team members, enhancing overall sales team productivity and performance.
- Conducted regular product demonstrations, generating interest and driving increased sales from both new and existing customers.
- Exceeded monthly sales targets consistently, contributing significantly to the store''s overall profitability.
Teller II
Grand Savings Bank
07.2016 - 01.2025
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
Teller I
Citizens Bank
07.2013 - 07.2016
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
- Participated in community outreach events on behalf of the bank, enhancing brand visibility and fostering goodwill within the local area.
Sales Associate
J.C. Penney
01.2004 - 04.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant Manager
Casual Corner
03.2003 - 12.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Springdale High School
Springdale, AR12-2007
Skills
- Client Relations
- Customer relations
- Customer Engagement Development
- Effective Interpersonal Communication
- Product Purchase Recommendations
- Product Revenue Generation
Timeline
Teller II
Grand Savings Bank
07.2016 - 01.2025
Teller I
Citizens Bank
07.2013 - 07.2016
Senior Retail Sales Representative
Dillards Department Store
11.2007 - Current
Sales Associate
J.C. Penney
01.2004 - 04.2005
Assistant Manager
Casual Corner
03.2003 - 12.2003
High School Diploma -
Springdale High School
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