MaggieJane Thompson
Saint Paul,MN
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Relations Coordinator
Midwest Money Management
01.2024 - 04.2025
- Creating retirement account applications and overseeing the set up of the account
- Understanding laws and regulations governing annuities, insurance policies, IRAs, and other accounts
- Confident about rolling over accounts, transferring assets, and transferring funds internally
- Proficient in Excel spreadsheets and other practical programs
- Worked directly with large companies such as American Funds, Midland, Charles Schwab and more
- Confident with much experienced time on the phone
- Trained on compliance and the value of privacy
Cashier
Lakeville Tobacco
07.2023 - 12.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
- Assisted customers over the phone regarding store operations, product information and order placement
- Knowledgeable on compliance
- Provided excellent customer service while promoting loyalty programs to increase sales potential
Lead Teacher
Tutor Time Child Care Learning Center
03.2020 - 07.2023
- Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers
- Facilitated meetings with parents and guardians in order to discuss student progress or behavior issues
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures
- Served as a mentor for new teachers during their onboarding process
High School Aid
Anna's Bananas
09.2017 - 03.2020
- Worked with kids to improve their learning and cared for them
- Organized and implemented classroom activities for small groups of students
- Collaborated with teachers to ensure the smooth running of daily routines
- Attended staff meetings to discuss changes or updates in curriculum or policies
Cashier
Westwood Sports
03.2018 - 08.2019
- Successfully increased store ratings through excelling in customer service and prompting customers to fill out surveys
- Worked as a cashier, But due to my ability to learn quickly I was also placed in every position in the store when short-staffed
- Answered customer inquiries regarding store policies and procedures
- Delivered high level of customer service to patrons using active listening and engagement skills
Education
Associate of Science - Diagnostic Medical Sonography
Normandale Community College
Minneapolis, MNLakeville North High School
Lakeville, MNSkills
- Dynamic public speaker
- Empathic customer relater
- Customer Relations
- Product Knowledge
- Friendly and positive communicator
- Collaborator and connector
- Ability to build enthusiasm and desire
- Hard worker
- Customer Assistance
- Experience with paperwork and operational systems
- CRM software proficiency
- Customer relations
- Strong interpersonal skills
Certification
- First Aid Certified
- CPR Certified
Accomplishments
National Speech and Debate Qualifier, Lakeville North High School, 2018
- Helped mentor, and inspire a team of over 100 students
- State and National finalist in multiple categories.
- Assisted in the production of theatrical performances by providing coaching to actors and actresses on their delivery of lines.
- Provided feedback to clients on their verbal communication skills with an emphasis on improving vocal clarity, pitch control and diction.
Timeline
Client Relations Coordinator
Midwest Money Management
01.2024 - 04.2025
Cashier
Lakeville Tobacco
07.2023 - 12.2023
Lead Teacher
Tutor Time Child Care Learning Center
03.2020 - 07.2023
Cashier
Westwood Sports
03.2018 - 08.2019
High School Aid
Anna's Bananas
09.2017 - 03.2020
Associate of Science - Diagnostic Medical Sonography
Normandale Community College
Lakeville North High School
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