Maggie Jeliane Montoya

• Manage a weekly caseload of 30+ client calls, ensuring timely and effective service delivery.
• Conduct initial and follow-up assessments for clients of various ages and health diagnoses.
• Identify clients' unique barriers to healthy food access, and coordinate services to meet their nutrition needs.
• Provide continuous support via phone, text, and email in Spanish and Portuguese, fostering clear communication, and addressing client needs.
• Utilize translation lines to accommodate additional languages.
• Active Wellness Committee member, advocating for workplace well-being through educational 'Table Talks' on mental and physical health. Help organize

CSA Management

• Manage volunteers, DoorDash delivery drivers, and staff in the pack-out and distribution process of a 100-person CSA Veggie Box Program for two seasons
• Increased CSA enrollment from 40 to 125 members over the course of six seasons through tailored communication tactics (ie. email, phone calls, weekly newsletters, and translation services)
• Enrolled over 50% of SNAP/HIP recipients into the CSA program
• Liaise with prospective CSA participants regarding available payment sliding scales, HIP reimbursement process and other available resources within the organization
• Maintained detailed CSA data (payments, client information, food distribution, and volunteer hours) on Salesforce and Google Suite
• Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals

Outreach

• Participate in over 20 annual community events to promote food access services and engage with the public
• Conduct community workshops to promote existing Food Access Programs (SNAP/HIP/WIC) in both English and Spanish
• Accurately and efficiently translate outreach and educational materials into Spanish (over 100 recipes)
• Support and facilitate cooking classes focused on seasonal produce and nutrient-dense foods

• Provided Spanish translation services for H-2B workers including VISA applications and onboarding
• Served as mediator and translator between H-2B employees and Greener Group management team

• Led weekly cooking and garden-based afterschool programming for youth in grades K-4.
• Strengthened school garden initiatives by engaging school networks and stakeholders.
• Implemented a farm-to-table curriculum for 3rd and 4th-grade students during the “specials” block for the duration of the school year.
• Coordinated Harvest of the Month recipes, in-school taste tests, and lesson plans for children's exposure to different meals and nutrients.

• Conducted patient intake and outtake for 50 to 60 patients daily.
• Accurately conducted EKG testing on patients as needed
• Assisted physician with patient care by taking vital signs, patient histories, and preparing patients for examinations.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.