Maghan Sanchez
Safford,AZ
Summary
Very clean and organized, Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Hardworking and motivated professional with several years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity. Decisive leader with good planning and organizational skills. Like to stay busy and find things to do and help others if they needed help.
Overview
15
15
years of professional experience
Work History
Manager
M10 Express Tan & more
Thatcher, Arizona
06.2021 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Greeted customers and provided information about tanning services.
- Maintained a clean and sanitary environment in the salon at all times.
- Organized appointment schedules for customers, ensuring timely service delivery.
- Reviewed accounts payable and receivable invoices for accuracy, completeness and compliance with company policies.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
Janitor
Thatcher Unified School District
Thatcher , AZ
08.2018 - 05.2019
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Keep a log book of daily tasks completed for record keeping purposes.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
Insurance Customer Service Representative
Cricket insurance
Safford, Arizona
06.2018 - 01.2019
- Greeted customers and provided prompt, courteous service.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed new policy applications and updated existing policy documents.
- Provided quotes on various types of insurance policies.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
Front Desk Receptionist
Best Western Desert inn
Safford, Arizona
05.2010 - 09.2016
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
Education
Associate of Applied Science - Administrative Professional
Eastern Arizona College
Thatcher, AZ05-2018
Skills
- Business planning
- Goal setting
- Project planning
- Salesforce management
- Relationship building
- Safety procedures
- Work prioritization
- Verbal and written communication
- Task delegation
- Time management
- Clear communication
- Team leadership
- Documentation and reporting
- Customer service
Timeline
Manager
M10 Express Tan & more
06.2021 - Current
Janitor
Thatcher Unified School District
08.2018 - 05.2019
Insurance Customer Service Representative
Cricket insurance
06.2018 - 01.2019
Front Desk Receptionist
Best Western Desert inn
05.2010 - 09.2016
Associate of Applied Science - Administrative Professional
Eastern Arizona College