Magic Andrews
American Airlines
Raleigh,NC
11
years of professional experience
Professional with strong background in food industry, ready to drive results. Skilled in food preparation, customer service, and maintaining high hygiene standards. Known for effective teamwork and adapting to changing needs. Reliable and focused on achieving excellence and delivering quality service.
Work History
Fleet Service Clerk
4 Years 5 Months- Coordinated fueling operations, optimizing fuel efficiency and minimizing turnaround times.
- Managed aircraft ground support activities, ensuring timely and safe service delivery.
- Oversaw baggage handling processes, maintaining accuracy in loading and unloading procedures.
- Trained new staff on safety protocols and operational procedures for fleet management.
- Implemented process improvements that enhanced workflow efficiency within the fleet service team.
- Conducted routine inspections of ground support equipment to ensure operational readiness and compliance.
- Collaborated with flight crews to facilitate effective communication regarding service requirements and schedules.
- Guided planes for all arrivals and departures with a strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Streamlined recordkeeping processes by organizing digital files and implementing document retention policies, increasing ease of access for relevant parties when needed.
Food Associate/Cook/Cashier
3 Months- Trained new associates on food safety protocols and operational procedures.
- Managed food inventory and ensured proper stock levels to meet customer demands.
- Streamlined food preparation processes, enhancing efficiency in service delivery.
- Conducted regular equipment checks to ensure functionality and safety during operations.
- Promoted a positive work environment among colleagues through effective communication skills.
- Streamlined order processing procedures resulting in improved efficiency within the kitchen team.
- Prepared recipe components by measuring, washing, cutting and portioning materials.
- Assisted in maintaining a clean and orderly kitchen, adhering to strict hygiene regulations and safety guidelines.
- Cooked food per standard recipes with understanding of safe temperatures and cooking procedures.
- Adhered to portion control guidelines when preparing dishes, reducing food wastage without compromising quality.
- Resolved customer complaints quickly and professionally, maintaining a positive brand image for the establishment.
- Greeted customers at counter to fulfill requests and answer questions.
- Handled cash transactions and point-of-sale operations
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
Warehouse Worker
1 Year 7 Months- Possessed knowledge of warehouse operations and package sorting.
- Loaded, unloaded, and moved material to and from storage and production areas.
Fleet Service Clerk
4 Years 3 Months- Collaborated with customers to identify needs and deliver exceptional service.
- Handled loading and unloading of passenger bags efficiently at airport terminals.
- Experienced with quick turns and excellent time management
- Assisted in bringing in and pushing out planes during airport operations.
- Emphasized punctuality and maintained an outstanding attendance record, ready to start work immediately.
- Completed training to serve as a Crew Chief, managing team operations.
Education
High School Diploma
Skills
Arrival duties
Aircraft Servicing
Safety Regulations
OSHA requirements knowledge
Safety Focused
Safety awareness
Deadline driven
Crew Coordination
Leadership skills
Airline Policies
Customer Service oriented
Food safety regulations
Computer Savvy
Microsoft Office proficiency
Ground Transportation Knowledge
Customer Service oriented
Customer-focused approach
Timeline
Fleet Service Clerk
American Airlines
03.2022 - 08.2026Read More
Food Associate/Cook/Cashier
Pacific Park
10.2021 - 01.2022Read More
Warehouse Worker
UPS
03.2020 - 10.2021Read More
Fleet Service Clerk
Envoy Air
12.2015 - 03.2020Read More
Lakewood High School
High School Diploma
Read More