Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Magie Li

Fresh Meadow,NY

Summary

Dynamic salesperson with expertise in problem-solving and active listening. Proven ability to build strong client relationships, enhance customer satisfaction, and drive repeat business.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Customer Support Specialist

Wanda Coach
New York, NY
12.2025 - 01.2026
  • Resolved customer inquiries through effective communication and active listening techniques.
  • Collaborated with cross-functional teams to enhance customer experience and streamline support processes.
  • Developed and maintained comprehensive knowledge base articles for common customer queries, improving efficiency.

Salesperson

Wanda Coach
New York, NY
08.2022 - 06.2025
  • Assisted customers in providing detailed information on features and conditions.
  • Developed strong relationships with clients, fostering loyalty and repeat business.
  • Executed daily sales transactions accurately.
  • Collaborated with team members to achieve sales targets and enhance customer satisfaction.

Education

Bachelor of Arts - Digital Media

SUNY Stony Brook
Stony Brook, NY
05-2028

High School Diploma -

Francis Lewis High School
Fresh Meadow, NY
06-2025

Skills

  • Problem-solving
  • Complaint handling
  • Product knowledge
  • Active listening

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Support Specialist

Wanda Coach
12.2025 - 01.2026

Salesperson

Wanda Coach
08.2022 - 06.2025

Bachelor of Arts - Digital Media

SUNY Stony Brook

High School Diploma -

Francis Lewis High School