Magnolia Filio
Apopka,FL
Summary
Proven to enhance customer satisfaction and streamline operations, I leveraged my problem-solving and customer service skills at Oman Air to elevate travel experiences and efficiently manage emergencies. With a knack for multitasking and cross-cultural communication, I consistently contributed to productivity increases and positive client relationships across roles.
Overview
13
13
years of professional experience
Work History
International Flight Attendant
Oman Air
Muscat, Oman
06.2014 - 02.2023
- Resolved passenger conflicts and medical emergencies during flights.
- Elevated the overall travel experience for first-class passengers through attentive service and anticipating individual needs.
- Contributed to increased customer satisfaction by delivering top-notch in-flight service, including meal preparation and distribution.
- Demonstrated adaptability in handling varying workloads during peak travel seasons, maintaining consistent performance under pressure.
- Provided exemplary customer service through timely resolution of passenger complaints or issues during international flights.
Sales Coordinator
Sompllace Development Corporation
Las Piñas City, Philippines
06.2012 - 05.2014
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Streamlined sales processes for improved efficiency and customer satisfaction.
Front Desk Receptionist
Citystate Tower Hotel
Manila, Philippines
04.2011 - 02.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Housekeeping Room Attendant
Diamond Hotel
Manila, Philippines
08.2010 - 01.2011
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
Education
Diploma In Hotel & Restaurant Management - Hospitality Administration And Management
Montessori Professional College
Cavite, PhilippinesSkills
- Verbal and written communication
- Emergency Situations Management
- Cross-cultural communication
- Customer Service
- Time Management
- Problem-Solving
- Multitasking
- Data Entry
Languages
Filipino
Native or Bilingual
English
Native or Bilingual
Timeline
International Flight Attendant
Oman Air
06.2014 - 02.2023
Sales Coordinator
Sompllace Development Corporation
06.2012 - 05.2014
Front Desk Receptionist
Citystate Tower Hotel
04.2011 - 02.2012
Housekeeping Room Attendant
Diamond Hotel
08.2010 - 01.2011
Diploma In Hotel & Restaurant Management - Hospitality Administration And Management
Montessori Professional College