Magnolia Lewis
Administrative Assistant
Charlotte,NC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
BAZZCO, INC DBA MERT’S HEART & SOUL RESTAURANT
Charlotte , NC
11.2014 - Current
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail.
- Generated reports and typed letters in Word.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Maintained staff directory and company policy handbook for human resources.
- Assisted owners with recruitment, interviewing and hiring new personnel.
Shift Supervisor/Keyholder
BAZZCO, INC. DBA MERT’S HEART & SOUL RESTAURANT
Charlotte , NC
11.2014 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Cashier
Harris Teeter, LLC
Charlotte , NC
07.2014 - 08.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Customer Service Representative
Convergys Corporation
Charlotte , NC
04.2013 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Regulatory Compliance Specialist
GLOBAL COMPLIANCE SERVICES
Charlotte , NC
10.2003 - 04.2011
- Prepared and submitted employee workplace concern reports. Forwarded reports to appropriate compliance personnel for review and resolution.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Sales Associate
SILVER HILL FINANCIAL SERVICES, LLC
Charlotte , NC
03.2006 - 04.2008
- Evaluated client financial positions and identified most appropriate banking products.
- Produced and executed loan packages.
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Compiled closing packages for drafting and presentation accuracy.
Education
Bachelor of Arts - Psychology
Gardner Webb University
Boiling Springs, NCSkills
- Computers and Technology
- Document and File Management
- Office Equipment Operation
- Ease with Computers and Technology
- Multitasking and Time Management
- Confidentiality and Data Protection
- Strong Organizational Skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
BAZZCO, INC DBA MERT’S HEART & SOUL RESTAURANT
11.2014 - Current
Shift Supervisor/Keyholder
BAZZCO, INC. DBA MERT’S HEART & SOUL RESTAURANT
11.2014 - 11.2016
Cashier
Harris Teeter, LLC
07.2014 - 08.2016
Customer Service Representative
Convergys Corporation
04.2013 - 03.2014
Sales Associate
SILVER HILL FINANCIAL SERVICES, LLC
03.2006 - 04.2008
Regulatory Compliance Specialist
GLOBAL COMPLIANCE SERVICES
10.2003 - 04.2011
Bachelor of Arts - Psychology
Gardner Webb University
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