Magnolia Rossell
Memphis,TN
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Advocate4Me Rep. SR
United Healthcare Group
Minneapolis, MN
01.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Customer Service Representative
UnitedHealth Care, UnitedHealth Group
Minneapolis, MN
07.2021 - 01.2023
- De-escalating customer service concerns, adapting to member’s needs as they develop
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
AutoZone Sales Representative
AutoZone
Memphis, TN
08.2020 - 07.2021
- Responsible for assisting customers, pulling auto part orders, and delivering parts
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Correctional Officer Supervisor
West Tennessee State Penitentiary
Memphis, TN
11.2014 - 07.2021
- Responsible for inmate security, accountability, and the enforcement of rules and regulations.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Education
AAS Criminal Justice -
Remington College
Memphis, TNSkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Ability to understand multiple services and multiple benefit plans for Medicaid
- Problem Solving
Certification
- CPR/ Basic Life Support Certification, American Heart Association
- Peace Officer Standards and Training (P.O.S.T) Certification, State of Tennessee
- Medication Administration for Unlicensed Personnel Certified, TN Dept of Health
Timeline
Advocate4Me Rep. SR
United Healthcare Group
01.2023 - Current
Customer Service Representative
UnitedHealth Care, UnitedHealth Group
07.2021 - 01.2023
AutoZone Sales Representative
AutoZone
08.2020 - 07.2021
Correctional Officer Supervisor
West Tennessee State Penitentiary
11.2014 - 07.2021
AAS Criminal Justice -
Remington College